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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,912 Reviews

12,912 Reviews of BMW of Sarasota - Service Center

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September 10, 2022

Derek is the most dedicated employee at this facility, every time I am there, I am never disappointed with his service. More

by VERELEKAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for sharing your appreciation for our team member Derek!

September 10, 2022

It is very friendly and efficient. The waiting area is clean and very accommodating providing a variety of snacks. More

by RRMILLER941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the wonderful review!

September 10, 2022

Derek Thomas was very efficient and helpful. I would recommend BMW of Sarasota to any BMW owner. More

by HALLMAN45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for sharing your appreciation for our team member Derek!

September 10, 2022

Got there 10 minutes early for service appointment and waited 40+ minutes for the service advisor to even get started. Then waited an hour for oil change. They told me they were washing the car and never More

by RICKSCOTT2
Recommend Dealer
No
Employees Worked With
Greg Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2022

My first visit, routine maintenance$460, no vehicle inspection performed, no movie or checklist, I had to make a number of calls for a response and go back the second time for the multipoint inspection More

by PETER.CIMBOLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2022

Service technicians Eidan and Jack were professional, courteous and efficient while completing my home oil change service. More

by JOE.YANISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Tremaroli
September 10, 2022

Professional and well-organized dealership. Excellent, high-tech service department. Comfortable, bright and airy waiting area that’s generously stocked with snacks and drinks. More

by Sjboro1836
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Tremaroli
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the fantastic review!

September 10, 2022

BMW of Sarasota, in my opinion stands about one of the best BMW dealers in South Florida. Their staff and facilities are very well structured, their number one objective is making the customer happy and More

by JOSEOVIES28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Cintron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loraine Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Gonzalez
Sep 12, 2022 -

BMW of Sarasota responded

Thank you for the outstanding review!

Sep 13, 2022 -

JOSEOVIES28 responded

There must have been a mistake: Jerry Gonzalez and Chong Lee must have been marked with 5 stars. The same applies to Loraine Campbell. Please correct accordingly. Thank you!

September 09, 2022

From check in to check out it was so pleasant and effective. Rafael was very kind More

by Minh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

BMW of Sarasota responded

We're happy to hear our team member Rafael made your visit a good one -- thank you!

September 09, 2022

Service department goes above and beyond to take care of your car, they always listen to your concerns, and will do their best to make things right. Very happy with them! More

by Andrew L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Caleo
Sep 12, 2022 -

BMW of Sarasota responded

Andrew, we're thrilled to hear our team went the extra mile to make sure your visit was a great one -- thank you!

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