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12,883 Reviews of BMW of Sarasota - Service Center
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December 26, 2021
Carlos continues to provide excellent Service and we rely on his expertise We can depend upon his knowledge and experience We truly appreciate all he does to make sure we are safe on the road. Sincerely on his expertise We can depend upon his knowledge and experience We truly appreciate all he does to make sure we are safe on the road. Sincerely Luis and Luna Baeza BMW owners for life!!! More
by LUIS-BAEZA
Verified CustomerEmployees Worked With
December 26, 2021
The service was fast and my advisor was very nice. However, when I arrived it took me searching out someone for more than 10 minutes to help me to get checked in. No one greeted me or directed me on However, when I arrived it took me searching out someone for more than 10 minutes to help me to get checked in. No one greeted me or directed me on what I needed to do to check in. This was my fist time at this location since moving from Texas. More
by LORI.L.THOMPSON
Employees Worked With
December 25, 2021
I very Happy Thank you! Best of Best people and Lucky we have get help from lucie have get help from lucie More
by VITALY161275
Employees Worked With
December 25, 2021
Took over 2 and a half hours for an oil change.. For a luxury dealership this is unacceptable. I even made a appointment but might have better luck if I was to walk in and not have an appointment at al luxury dealership this is unacceptable. I even made a appointment but might have better luck if I was to walk in and not have an appointment at all. The service advisor was nice and there is no complaints there. The dealerships making a customer wait 2 hours and 30 minutes for an oil Change is just ignoring that my time is valuable and this is unacceptable. When a fast oil change can do a oil change in 15 minutes or less and BMW can’t do it in 2 and a half hour is not a very good sign. I am rethinking about buying another BMW and might buy a Telsa instead because I can eliminate not having to do a oil change at all. Also Tesla will come to your house to do a service call as well unless something major happens with your car (oil change is not a major service). No more waiting 2 and a half hour. It took me 45mins the other day when I took my Honda Pilot to do a oil change at the Honda dealership. This is not even a luxury car dealership. None the less it was a big waste of my time. More
by Lthai46
Employees Worked With
December 25, 2021
The quality of the service technician was outstanding and Chong Lee did an excellent job in guiding us through a difficult issue and provided invaluable assistance with our insurance claim. Outstanding all Chong Lee did an excellent job in guiding us through a difficult issue and provided invaluable assistance with our insurance claim. Outstanding all the way through the process. More
by WINNING.STRATEGIES
Employees Worked With
December 24, 2021
Had a great service experience with Lucy Aguilar. She was on top of everything, kept me informed and was very knowledgeable and professional! was on top of everything, kept me informed and was very knowledgeable and professional! More
by Driver
Employees Worked With
December 24, 2021
Very thorough service and car was ready when promised. Derek very good communicator. That’s it Derek very good communicator. That’s it More
by SWILKINSON
December 24, 2021
Carlos Munoz, Assistant Service Manager, took excellent care of our service appointment. We were greeted warmly upon arrival, and the service was completed in a timely fashion. care of our service appointment. We were greeted warmly upon arrival, and the service was completed in a timely fashion. More
by MJBBHS
Employees Worked With
December 24, 2021
I had such a great customer service experience with Kim Kim stayed in touch with me providing updates and was truly a great representative of BMW. Kim Kim stayed in touch with me providing updates and was truly a great representative of BMW. More
by KIMGBASEBALL2
Employees Worked With
Kim
December 23, 2021
Very pleased with BMW Sarasota. My service rep Derek is honest, professional and helpful. The rest of the team is also very accommodating. honest, professional and helpful. The rest of the team is also very accommodating. More
by vmelfi
