BMW of Sarasota - Service Center

Excellent service and communications with a comprehensive video overview of the walk-around. It was a very nice touch! video overview of the walk-around. It was a very nice touch! More

The car was delivered dirty. The car had an ant infestation in it. The tire pressure warning light was on. It had to be brought back to dealership to fix problems. After having the car for 4 months infestation in it. The tire pressure warning light was on. It had to be brought back to dealership to fix problems. After having the car for 4 months and being the third try one would expect it to be done correctly with the upmost attention to detail but it was not. More

Great service by Carlos and crew! Only drawback was the frigid temperature in the waiting area. frigid temperature in the waiting area. More

I went in for new tires. Maria was my advisor, she was able to get me a loaner with ease. Everyone is very professional at this dealership. I love the white glove treatment. able to get me a loaner with ease. Everyone is very professional at this dealership. I love the white glove treatment. More

Maria Lizardo is very professional, and on it!! Maria is honest and hard working. Love her! honest and hard working. Love her! More

Maria lizardi was my service advisor and she did an excellent job. She is so professional and super nice!! excellent job. She is so professional and super nice!! More

Normally, I have exceptional service at this dealership however this time that didn't happen. The car stayed at the entry point for twenty minutes with the reason given for the slow departure to the servi however this time that didn't happen. The car stayed at the entry point for twenty minutes with the reason given for the slow departure to the service area was the computers were booting up slowly. An hour and thirty minutes later the service rep came and said the car would be ready shortly. I was then advised the car was being washed and to meet him at his office. I waited almost ten minutes before he arrived. Went to get car and was advised the car wash was broke and sorry it didn't get cleaned. Then I got in and started to drive away to find the mirrors were way off, navigation system modified and radio on a weird station. I pulled over and spent the next five or so minutes getting the car back to almost how it was when I brought it in. Reviewing the service video they sent, you couldn't tell anything based on how fast the operator was moving. Long story short, I will continue to have my cars serviced here but the BMW image was not there today. Maybe next time. I did have a nice chat with Susan (representative who sold me my BMW). The service rep is not listed for me to provide a rating for. More

Professional , courteous, timely, clean. My only complaint is that the car was not cleaned before returning to me. complaint is that the car was not cleaned before returning to me. More

Great customer service for my Mini. Tire not in stock for a few days. Always like when my car is washed and vacuumed even for just a tire. a few days. Always like when my car is washed and vacuumed even for just a tire. More

Kyle and his team are excellent. The video of the service completed is fantastic. Very professional, and highly recommended. service completed is fantastic. Very professional, and highly recommended. More