BMW of Sarasota - Service Center

Expensive but competent and efficient chose not to do some work due to price 5,000 to replace seeping gaskets on a car worth 10k was not cost effective some work due to price 5,000 to replace seeping gaskets on a car worth 10k was not cost effective More

Service and professionalism. Working with Jack H for years and the service department has always been top notch. The dealership has gone above and beyond if there is an issue years and the service department has always been top notch. The dealership has gone above and beyond if there is an issue More

I would leave ZERO stars if I could. EVERY service visit has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is has been a nightmare. EVERY oil change leads to quotes for thousands of dollars of unneeded "repairs." Coupons for oil changes not honored (this is illegal, btw). Told by Service Manager Derek Thomas that Service Dept. is commission-based "I get paid on what I charge you." Was recently given a quote for over $4,500 for multiple items including radiator hose replacement (needed) along with many things that were either not needed or didn't exist. Told starter motor wasn't working (drove car to dealer, so that's a lie) then told it had a flat spot (not a real thing). The list goes on and on. I would not recommend these people or any car dealer run by The Morgan Group. Dishonest!! The fix with the starter motor was the brake light fuse! That worked perfectly BEFORE the oil change and was loosened by their service department. ANY service person who hears "I put the key in the ignition and the brake lights won't go out" automatically knows that this is a fuse issue. Figured that out while waiting for tow truck to take car home. Dishonest. Do Not Recommend. More

Service advisor was great and got work done in a timely manner. Dealership communicates throughout maintenance work being done. I highly recommend this dealership without reservation. manner. Dealership communicates throughout maintenance work being done. I highly recommend this dealership without reservation. More

Great interaction setting up service efficiently with Scott. Appreciated the video from the tech. Answered my questions about service needed. Needed tires replaced in short notice & they got it done. Scott. Appreciated the video from the tech. Answered my questions about service needed. Needed tires replaced in short notice & they got it done. More

My dealer service department manager Lucy, was as usual on top of her game. Loaner was ready for me, srvice went as planned. Pleased with the experience. on top of her game. Loaner was ready for me, srvice went as planned. Pleased with the experience. More

A great experience Lucy explained everything very well The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee The wait was short The communication was fantastic The waiting area is top notch with plenty of small food items and water and coffee More

I find the care given excellent. Lewis, my service advisor is terrific. He gets me done and out of there in quick time and all is taken care of. I appreciate much being able to connect with him while advisor is terrific. He gets me done and out of there in quick time and all is taken care of. I appreciate much being able to connect with him while waiting. Lewis gets the highest marks. More

Quick service given no appointment, appreciate fitting me in right before closing. Warranted handle, easy in and out Thank you! Taking covid precautions, and clean in right before closing. Warranted handle, easy in and out Thank you! Taking covid precautions, and clean More

Long turn around. Picked up my car after more than a week and a half of it being in the shop. Drove off the lot and the check tire pressure light came on. Went back immediately and they informed me there was and a half of it being in the shop. Drove off the lot and the check tire pressure light came on. Went back immediately and they informed me there was a screw in my tire. Then they tried to charge me for the tire even though it was covered under my tire warranty. Spent an extra hour and half at the dealership as they fixed it. This is the second time ive had issues with the service here. Not impressed at all. More