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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
354 Reviews
Call Service Center (508) 581-5500

354 Reviews of BMW of Shrewsbury - Service Center

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November 21, 2024

Had the rim repaired for a dent would’ve thought they would’ve cleaned the whole tire not just a little spot. The dent was in. More

by Bobshousewarmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Douglas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

On time. Near showroon with work space. Professional experience all around even though I did not buy car there More

by MLD3056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience with BMW of Shrewsbury! We're glad to hear that our professional service and facilities left a positive impression, even without a purchase. We hope to see you again in the future!

November 19, 2024

High-quality service, a great waiting area, and, more importantly, a professional service advisor, Matt, who is on top of needed services. More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that you enjoyed the high-quality service and waiting area at BMW of Shrewsbury. Matt is indeed a valuable part of our team, ensuring all services are top-notch. Thank you for your feedback!

November 17, 2024

Amazing service. . loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed! More

by epsteinfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that our team at BMW of Shrewsbury provided you with amazing service and efficient communication. It's great to know we could resolve the brake issue in just one day! Thank you for choosing us, and drive safely!

November 17, 2024

From the moment I walked in to the service area then the customer reception desk i was greeted by 2 smiling women then onto Ethan. He explained everything so I could understand what was going to happen. The More

by Sonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Nov 18, 2024 -

BMW of Shrewsbury responded

Sonny, it's wonderful to hear that Ethan and the team at BMW of Shrewsbury provided such a welcoming experience. We're glad you felt informed and comfortable during your visit. Thanks for sharing!

November 16, 2024

Very professional. Customer service is SUPERB! Right down to text messages while car is in service! More

by Mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

BMW of Shrewsbury responded

We appreciate your kind words for the BMW of Shrewsbury team. Thanks for your support!

November 15, 2024

In full transparency, they took video and showed me the problems I had with my car, so there were no questions. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

BMW of Shrewsbury responded

Gino, we're glad to hear that the team at BMW of Shrewsbury provided you with clear and transparent service. Thanks for sharing your experience!

November 15, 2024

Great sales and service team. Everyone that I have dealt with is extremely genuine and honest. More

by Eric T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Kalp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

BMW of Shrewsbury responded

Thank you for sharing this kind feedback about our sales and service teams, Eric. We appreciate your support here at BMW of Shrewsbury!

November 13, 2024

The Service at BMW in Shrewsbury is second to none! Theo was my service representative and he was professional, fast with my car, and extremely pleasant. More

by Kctanker2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo
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Nov 14, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Theo provided you with exceptional service at BMW of Shrewsbury! Thank you for sharing your experience, and we look forward to serving you in the future.

November 13, 2024

The people I worked with were accommodating and gave me accurate estimates of costs as well waiting times. I didn’t feel that I was overcharged and trust what was said. Frankly, I didn’t feel that way More

by jamesdelsignore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley
Report | Print
Nov 13, 2024 -

BMW of Shrewsbury responded

James, we're delighted to hear that you had a positive experience with our team at BMW of Shrewsbury. Thank you for trusting us and sharing your feedback!

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