Deanna Morgan

I bought my BMW at a New Hampshire dealership, but BMW of SHREWSBURY (MA) has delivered service on EVERY LEVEL SUPERIOR to the dealership at which I purchased my vehicle. I have had around 20 service visi of SHREWSBURY (MA) has delivered service on EVERY LEVEL SUPERIOR to the dealership at which I purchased my vehicle. I have had around 20 service visits with Samuel Young over the past 3 years. I am pleased to attest that Sam rendered PERSONAL, SINCERE, and EXPERT handling on all occasions. Time and again I presented him with automobile CHALLENGES (a full gamut of service & repair needs, from engine and turbocharger replacements, to electrical problems, brakes repair, suspension work, detailing, and the list went on). Time and again, SAM and his GROUP exceeded my expectations in regards to: ATMOSPHERE (snacks, customer work space, cleanliness), SCHEDULING (often accommodating me on short notice, availability of some Saturdays), COMMUNICATION (technologically advanced, direct, reliable, sincere, personal), DIAGNOSTICS (solved even complicated engine, exhaust type problems, electronics), REPAIR (thanks to automobile tech ROB, for example, who knows the BMW brand both personally and professionally), EXPLANATION of SERVICE (I've been shown diagrams and also WORN PARTS, given detailed explanation of any bill) and AFTER-SERVICE AVAILABILITY. I always that felt I could RETURN if EVER the PROBLEM did; they were always concerned to see that their work turned out as intended. I would give special mention to LANCE in service for expertly and energetically standing in for SAM several times. To DEE in reception for presenting a warm face for the group, getting to know her customers by name, and making sure an Uber or a loaner vehicle was efficiently arranged. To TONY in the parts department (who delivered the best parts window experiences I have ever had at BMW by combining a friendly concern with good BMW parts knowledge, so that the customer gets the correct part). After TWENTY service visits and after 3 years, and in comparison with my experiences at OTHER (even BMW) dealerships, I can sincerely say that SAM and BMW of Shrewsbury has been a GROUP that TRULY goes ABOVE and BEYOND. More

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My service advisor Lance, was N’SYNC with my expectations as a client, and excelled at communication and explanation of repairs and service needed for my X5. as a client, and excelled at communication and explanation of repairs and service needed for my X5. More

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Everyone was very kind and helpful, fast service aswell! Antonio helped me and made my experience enjoyable. Antonio helped me and made my experience enjoyable. More

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Peter is very professional and thorough and trying to resolve his client’s issues. Despite the fact that sometimes I would be upset given the issues with my car, he remained calm and very pleasant. resolve his client’s issues. Despite the fact that sometimes I would be upset given the issues with my car, he remained calm and very pleasant. More

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I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly. Communication was clear and timely, and I truly felt like a valued customer the entire time. It’s rare to come across service this good—Lance with the assistance of Matt made the whole process easy and stress-free. Highly recommend! Thank you! More

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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno. More

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Awesome service in both the car repair side and sales side. From the moment I contacted the dealership everything went perfectly and smoothly. side. From the moment I contacted the dealership everything went perfectly and smoothly. More

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. They have good communication. Their attention to detail is very appreciated. More

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Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy service was completed on time. Loaner car process was easy More

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Always easy to deal with. The used car manager Kenny and the general manager Brad are amazing. The service department is head and shoulders above all the rest. The used car manager Kenny and the general manager Brad are amazing. The service department is head and shoulders above all the rest. More

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