Deanna Morgan
Deanna Morgan at BMW of Shrewsbury

Deanna Morgan

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
89 Reviews
4.9

89 Reviews

Write a Review

89 Reviews of Deanna Morgan

May 01, 2026

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Employee Rating

My service advisor Lance, was N’SYNC with my expectations as a client, and excelled at communication and explanation of repairs and service needed for my X5. More

by jhobbs205
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Jason Campbell, Lance Gendron , Charles Persall

May 04, 2026

BMW of Shrewsbury responded

It's music to our ears to hear that Lance exceeded your expectations at BMW of Shrewsbury! Thank you for choosing us and for sharing your support online. We'll see you next time!

April 14, 2026

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Everyone was very kind and helpful, fast service aswell! Antonio helped me and made my experience enjoyable. More

by mari t
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2026

BMW of Shrewsbury responded

Thank you for sharing your fantastic feedback about Antonio and the team! We appreciate your business and hope to see you again at BMW of Shrewsbury. Safe travels!

April 07, 2026

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Peter is very professional and thorough and trying to resolve his client’s issues. Despite the fact that sometimes I would be upset given the issues with my car, he remained calm and very pleasant. More

by ivonawisniewski
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Peter Neslusan

Apr 08, 2026

BMW of Shrewsbury responded

We're thrilled to hear Peter provided such professional and thorough support, even in challenging situations. Thank you, Ivona, for choosing BMW of Shrewsbury and for sharing your experience! We hope to assist you again in the future.

March 19, 2026

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I had an outstanding experience at the BMW dealership on March 17th thanks to Lance, my service rep. He was professional, attentive, and went above and beyond to make sure everything was handled smoothly More

by HeidiBX3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Gendron, Matt Roy

Mar 20, 2026

BMW of Shrewsbury responded

Hi Heidi, we're pleased to hear that Lance and Matt made your visit a success at BMW of Shrewsbury. Thank you for your recommendation and we hope to see you again!

March 14, 2026

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Dealership is good. People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money More

by tmcrae04
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 16, 2026

BMW of Shrewsbury responded

Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team

February 09, 2026

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Awesome service in both the car repair side and sales side. From the moment I contacted the dealership everything went perfectly and smoothly. More

by steve
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Recommend Dealer
Yes
Feb 09, 2026

BMW of Shrewsbury responded

Hi Steve, thank you for trusting BMW of Shrewsbury with your vehicle! We look forward to seeing you next time. Safe travels!

February 04, 2026

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Very responsive and thorough service team. They have good communication. Their attention to detail is very appreciated. More

by linehanleo01
Service Price Transparency
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Recommend Dealer
Yes
Feb 04, 2026

BMW of Shrewsbury responded

Thank you for sharing your kind feedback. We will pass along your comments to our team, and we hope to see you again at BMW of Shrewsbury. Safe travels!

January 09, 2026

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Employee Rating

Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy More

by Markdavid1723
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

BMW of Shrewsbury responded

We are so glad you are satisfied with our communication and service! Thank you for choosing BMW of Shrewsbury and for sharing your experience. We wish you safe travels ahead!

December 20, 2025

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Always easy to deal with. The used car manager Kenny and the general manager Brad are amazing. The service department is head and shoulders above all the rest. More

by Rmurphy6184
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2025

BMW of Shrewsbury responded

We love hearing about your experience with our team! We’ll be sure to pass on your kind words to Kenny, Brad, and everyone in our service department. Thank you for choosing BMW of Shrewsbury, and we hope to work with you again!

December 19, 2025

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Employee Rating

Matt Roy in the service department is outstanding. His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything tho More

by sherwinhairstylist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Roy

Dec 19, 2025

BMW of Shrewsbury responded

We're thrilled to hear that Matt consistently delivers top-notch service at BMW of Shrewsbury. Your feedback means a lot to us, and we’ll be sure to pass along your kind words. Safe travels!

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