BMW of Shrewsbury - Service Center

Very friendly staff who are always willing to explain the problem and solution to you at each service visit problem and solution to you at each service visit More

I was impressed by the quick service of my oil change being it was towards the end of day I appreciate Theo for being transparent throughout the process being it was towards the end of day I appreciate Theo for being transparent throughout the process More

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have him in your dealership!! More

Excellent understanding of the vehicle and customer experience Trusted service advisor with a history of care. experience Trusted service advisor with a history of care. More

The staff is accommodating and the service is well explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services sugges explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services suggested. More

Samuel was very helpful. Stated that he would check back in an hour and like clockwork, he provided an update on time. I was cleared to go shortly thereafter. Stated that he would check back in an hour and like clockwork, he provided an update on time. I was cleared to go shortly thereafter. More

From sales to service, the Shrewsbury team is great! Was able to work remotely from their very comfortable waiting area and received timely updates on the status. Was able to work remotely from their very comfortable waiting area and received timely updates on the status. More

I had an excellent service experience. Communication with service dept. was timely and final pricing was as estimated. Communication with service dept. was timely and final pricing was as estimated. More

Towed in late in the afternoon. Repair by early afternoon the next day. Water pump failed. Repair by early afternoon the next day. Water pump failed. More

Courteous, professional service (shout out to Matt Roy). Been a loyal customer for many years in part to dealer reputation and treatment given. Been a loyal customer for many years in part to dealer reputation and treatment given. More