BMW of Shrewsbury - Service Center

Unhelpful service department, treated like an inconvenience! Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service de Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service department acting like I was inconveniencing them since they were so backed up. Weird set up here off Route 9 with a tiny dealership and an irregularly set up service department with 3 short bays. Service Manager addressed my need for recalibration and said it was not an easy fix and to make an appointment a week or so out? Outrageous and sent me on my way with a hand shake and smile. I've been treated better at a Honda dealership and was shocked that a so called BMW dealership would treat its customers this way. Never again will I try this place out for service or even sales if this is how they treat one of their own! More

Rude and Money Hungry While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick l While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick look at my car to see if it could be topped off quickly and was safe to drive. He was extremely condescending and said my car was a ticking time-bomb, rolled his eyes, and said he could do nothing unless I paid him hundreds of dollars for a diagnostic fee and he made no effort to try to help when I let him know I was driving from a long distance away. No effort was made to help in this emergency and he would not even tell me if the car was safe to drive. I have always serviced my car at the dealership in my local area and have never been treated in such a condescending, dismissive, and belittling manner. I would expect more from a luxury car dealership, especially with how much their service fees are. I would recommend staying as far away from Wagner BMW as you possibly can!! More

BEWARE !!! Hungry to sell In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in th In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in the spring "you will need new tires and brakes" , thought that was odd just got new tires in spring of 2015. Had the car towed in fall of 2016 following belt broke. Was then informed needed new water pump, had it completed then they replaced the belt and test drove it and found issue with power steering pump, recommended it get replaced all for about 3K. Didn't sound or feel right had car towed out of there without the belt or power steering pump at a cost of 1K. It is now spring of 2017, just had car repaired at repair shop I heard about on radio that has a lot experience with BMW's. Just informed do not need new water pump, it was left loose, new belt put on and total bill was $ 191. Instinct paid off. Would not recommend Wagner for anything. THEY NEED TO CLEAN UP THEIR ACT AND BE HONEST IT WILL GET YOU MORE BUSINESS !!! More

Sales & Service 5* I purchased a 535xi from Kenny on 12/08/16. This is actually my second BMW from Wagner. Kenny is the person to go to. After two months of owning my ca I purchased a 535xi from Kenny on 12/08/16. This is actually my second BMW from Wagner. Kenny is the person to go to. After two months of owning my car he still answers questions and is so nice to deal with. I never feel like I'm at a car dealership with Kenny. He gets the job done. More

My visit Wagner BMW is awsome ! First class dealership ! I was driving and my cigarette outlet stopped working... Drove in and expected to have to make an appo Wagner BMW is awsome ! First class dealership ! I was driving and my cigarette outlet stopped working... Drove in and expected to have to make an appointment... Nope took care of it within 15 minutes... Matt the service rep was fantastic, can't say enough positive things, never any gasses or headaches ! More

Do not service your car at bmw or mercedes Both service departments are $300 to $400 more per repairs. When the advisors are too busy for u they are disrepectful. Do not go, it gets worse there Both service departments are $300 to $400 more per repairs. When the advisors are too busy for u they are disrepectful. Do not go, it gets worse there every time. Its really zero out of five. More

Excellent service and Sales I have owned at least 14 BMW's over the past 12 years. I first dealt with Wagner when I brought my Florida car in for a peeled off hood emblem. They I have owned at least 14 BMW's over the past 12 years. I first dealt with Wagner when I brought my Florida car in for a peeled off hood emblem. They smiled and replaced it for free on the spot. That was 8 years ago. I travel with my cars between Boston and ft. Lauderdale. regardless of where my BMW has been purchased Matt, Chris and the entire Service Team have treated me, and especially my wife and daughter as friends. Because of the Service team I met sales people and Management. I have purchased several cars from Wagner and am always treated fairly and with nothing but straight talk. They do not "clock" their cars as the BIG dealer does either. /scs More

Longtime customer, great service Have been a Wagner BMW customer since 2001 both for purchases and service. My present car is a 2006 BMW 330i sedan, sport package, manual transmissio Have been a Wagner BMW customer since 2001 both for purchases and service. My present car is a 2006 BMW 330i sedan, sport package, manual transmission, car now has about 76k miles. I am a BMWCCA member and do some of my own repairs when time and skill allow. My service advisor is Matt Roy and he does a great job listening to your service needs and coordinating the repairs. I recently had a Service Engine Soon indicator and a very rough running engine. Called Matt the next morning and he was able to have the car serviced promptly to repair a faulty ignition coil pack. Always a pleasure to deal with Matt, fast response and great service. Wagner does provide discounts to BMWCCA members, much appreciated! More

A cut above the rest! I have been to many BMW dealerships for service over the last two decades, from Maryland up to Montreal Canada. I have worked with all of their servi I have been to many BMW dealerships for service over the last two decades, from Maryland up to Montreal Canada. I have worked with all of their service advisors in different respects with different needs & I am picky about who "touches" my BMW. I am pleased to say that Wagner BMW has some of the best service advisors. So much so that I have friends & family driving up on long weekends from other states to have their cars serviced at Wagner. Anyone that I have sent to Wagner BMW has agreed that they have the best/most professional team. I would highly recommend them! More

schedule a service appointment I expect good service from BMW since we paid a good price. I got a person who had to ask someone else for every item that came up during my phone cal I expect good service from BMW since we paid a good price. I got a person who had to ask someone else for every item that came up during my phone call. At the end, I asked if she was brand new and she said yes. It is not fair that BMW does not train the person and allow her to accept calls. I do not believe that I was given the service I deserve. More