BMW of Silver Spring

Lonnie was very professional and explained different models and showed me available and possible options . He was patient and reached back to ensure questions answered models and showed me available and possible options . He was patient and reached back to ensure questions answered More

Great Experience I had a great experience with BMW Silver Spring. They were great with negotiations, were never pushy, and extremely attentive. Definitely the best exp I had a great experience with BMW Silver Spring. They were great with negotiations, were never pushy, and extremely attentive. Definitely the best experience I have had with a dealership, and highly recommend. I worked with Len -- he was excellent. More

Ron was great. He helped me choose a vehicle that was realistic to my needs. I was contemplating between the X3 and the X5 but was worried that the X5 may be too big for my stature. He didn’t try to sell realistic to my needs. I was contemplating between the X3 and the X5 but was worried that the X5 may be too big for my stature. He didn’t try to sell me the higher priced model and gave me personal insight to why the X3 would be best for me. More

Lonnie was a perfect gentleman not overbearing like a lot of sales people. I highly recommend Lonnie and Silver Spring - First Class all the way! of sales people. I highly recommend Lonnie and Silver Spring - First Class all the way! More

Excellent service provide by Kristina Williams Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I did not want to wait. Kristina frequently checks in with me, letting my know of the progress. It is apparent that she asks the mechanics with specific questions about the projected repairs because she provides me with detailed information regarding the why for the repairs and ensures that I understand what impact the repairs or lack thereof will have on the longevity of my car. I always feel informed and empowered after talking to Kristina. More

Auto purchase like no other. In and out. My experience at the dealership was great. I was in and out in a short amount of time. I wasn't in there for hours trying to negotiate down the cost a My experience at the dealership was great. I was in and out in a short amount of time. I wasn't in there for hours trying to negotiate down the cost and walked away with a great deal. The used car I purchased also came with a year powertrain warranty. More

This dealership is awesome! It has been nearly a year since I have bought my car, and Mrs. Herbert still keeps in touch with me regularly. Buying a car from here, was so much mor It has been nearly a year since I have bought my car, and Mrs. Herbert still keeps in touch with me regularly. Buying a car from here, was so much more then that; it was truly getting additional family. I love working with Mrs. Herbert and the team here. They have made all of the difference when it comes to car buying. More

Excellent Experience Greetings, I recently purchased a 2020 x3 vehicle from David Davila at BMW of Silver Spring, MD. It was such a pleasant experience purchasing a ca Greetings, I recently purchased a 2020 x3 vehicle from David Davila at BMW of Silver Spring, MD. It was such a pleasant experience purchasing a car from David Davila and his team because of the personal touch. David was a breath of fresh air and I enjoyed doing business with him. If you are looking to purchase a car, I recommend visiting BMW of Silver Spring and make sure you ask for David Davila. Yolanda More

I have purchased a BMW from this dealership and had my BMWs serviced here before and had good experience. Today, I stopped by to see a couple of cars and after checking out the reviews of the staff I deci BMWs serviced here before and had good experience. Today, I stopped by to see a couple of cars and after checking out the reviews of the staff I decided to see Max! What a big mistake! I was very disappointed with his arrogance and unwelcoming attitude which completely turned me off and of course I asked for someone else who would be excited to assist a repeat client. More

Fabulous Purchasing Experience I’d like to take a moment to give Karen Herbert of BMW Silver Spring 5 stars! I have been leasing BMW’s for as long as I can remember. My current X3 I’d like to take a moment to give Karen Herbert of BMW Silver Spring 5 stars! I have been leasing BMW’s for as long as I can remember. My current X3 lease came from this BMW dealership three years ago; however, the sales person I dealt with was no longer there. My lease is due to end December 3, 2019. I started doing my research in October for my next BMW X3 lease. I spoke to a couple of salespeople at different BMW dealerships as well as one or two at the Silver Spring dealership. I found most sales people to be either unknowledgeable, too young, too pushy or could care less whether they made a sale or not. I decided to call Silver Spring BMW back. I mentioned to the young lady who answered the phone I was extremely frustrated dealing with sales people who had little experience selling cars or were less than knowledgeable about the process. The young lady said to me, “I have the perfect person to help you.” Thank goodness! Karen Hebert turned my nightmarish experience into a fabulous experience. She definitely knows her stuff…but more importantly Karen knows how to treat a client she would like to have for life. Customer service is important even though most people do not know what it is. Being in a customer-oriented business myself, I take notice when sales people take the time to make sure they are providing good, caring service. Karen is one of those rare individuals in a world where most people just don’t care. I purchased this BMW X3 30i and picked it up yesterday, Friday, November 29, 2019. Karen made sure my brand new car was ready for when I arrived. She walked me through the paperwork I needed to sign in order to turn in my old car. She asked if I wanted to go for a “spin” in my new car and she went with me. She handled everything down to putting the tags on my new car with her pretty pink screwdriver. She then handed me over to the finance manager to complete the paperwork and where I decided to purchase extended warranties. One of those warranties I purchased requires I bring the car back to the dealership. I received a call from Karen today to make sure everything was ok on the way home last night. During this conversation, Karen offered to have one of their technology genius’ come to my house with a loaner car, show me how to work certain items on the car, drive my new car to the dealership so they can complete the work and then drive my car back to my house and pick up the loaner car. I was speechless. Are you serious? This is what I call FANTASTIC customer service. Karen Herbert, Joanna McCarthy and BMW of Silver Spring, you have earned my loyalty as a forever client. Thank you so very much for everything! More