BMW of Silver Spring

Surprising satisfaction I went to the dealership to explore my options at the end of a lease. I was surprised and gratified by the effort Karen expended to find me exactly wh I went to the dealership to explore my options at the end of a lease. I was surprised and gratified by the effort Karen expended to find me exactly what I wanted at a price I was comfortable with. More

Effortless buying Nic and the rest of the crew were top botch and made my car buying expwrince the best I ever had. No pressure and class just like my new CPO car. Nic and the rest of the crew were top botch and made my car buying expwrince the best I ever had. No pressure and class just like my new CPO car. More

Excellent Service! BMW of Silver Spring went over and above our expectations to ensure that my wife found the car she was looking for. Dominic (Sales associate) was pati BMW of Silver Spring went over and above our expectations to ensure that my wife found the car she was looking for. Dominic (Sales associate) was patient, knowledgeable & extremely helpful during our entire time there. We couldn't have asked for a better experience. My wife is the happiest woman alive as she drives around in her new X3 and has already said we'll be back in a couple years when we're ready to purchase her next vehicle. Thank you again for such an awesome experience! Dominic, you were phenomenal!!! More

A true customer focused experience from end to end I just bought my first BMW, and it's an X6!! Sooo happy with my purchase, after hours of online research and dealership visits. This research took me I just bought my first BMW, and it's an X6!! Sooo happy with my purchase, after hours of online research and dealership visits. This research took me all the way from Texas to the BMW of Silversprongs Maryland. Ron Askew (sales associate) and Mike Bolgar (sales manager) gave me the concierge experience in customer service. My X6 was reasonable priced with a good online discount, no haggle pricing. Ron and Mike worked with me to hold the car after making my deposit. I flew in this morning from Texas to meet my car for the first time. The dealership picked me up from the BWI airport, showed me to my car, and brought in A guy who knows everything there is (it seems) to know about the X6 named John Genius😀. John ran through the tech features of the car and, with great poise and patience, set the car to my preference. Financing was a breeze, taking under 20 mins for signings (I applied online prior to my arrival). Pls as for this team of folks if you're in the market for your a Bimmer--make it an X6. My Lord God (the Most High God Jesus) has blessed me with my car, could be any happier with the whole experience. Thanks Ron, Mike, and John! S. McCarthy More

Another Preeminent Customer Service Pinnacle by Tom My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified i My 650i belongs to the previous generation and recently Tom managed the execution of some MAJOR services on this car. He not only had the identified issues resolved effectively, but also proactively recommended replacing the engine sparks and the gearbox plate to rejuvenate the car's performance (since the issue-resolution labor hours covered the replacement ones). As a result, I now can comfortably use the car for long-distance travels, as well as start to recall how the car used to perform (esp. in the Sport mode). It’s apparently another preeminent customer service pinnacle delivered by Tom – he indeed takes care of your car as if the car is his personal vehicle. Highly recommended! More

Ron & Service Department Ron Askew was the most respectful and welcoming car salesman that I have ever met. He provided me with top notch customer service. Speaking of custome Ron Askew was the most respectful and welcoming car salesman that I have ever met. He provided me with top notch customer service. Speaking of customer service; the service dept. at BMW of Silver Spring is incredible! More

Excellent Experience I recently purchased 428i at BMW of Silver Spring. I was well taken care of by Karen Herbert, Sales Advisor. She waited for me beyond her normal work I recently purchased 428i at BMW of Silver Spring. I was well taken care of by Karen Herbert, Sales Advisor. She waited for me beyond her normal work hours to accommodate my work schedule in order for me to view the car. She made making my first car purchase a breeze. I would highly recommend her and this dealership to anyone in the market to purchase a BMW in the DMV area. More

Great Car Experience The complete sales, finance and tech personnel were a pleasure to work with. No "typical" salesperson experience--only caring , informative and making The complete sales, finance and tech personnel were a pleasure to work with. No "typical" salesperson experience--only caring , informative and making sure you get what you wanted! Exceptionally good experience! More

Ron & John When I first visited, Ron Askew welcomed me and made me feel super comfortable without applying too much pressure. I've been back & forth for a coup When I first visited, Ron Askew welcomed me and made me feel super comfortable without applying too much pressure. I've been back & forth for a couple of months and he's been very patient. He introduced me to his BMW Genius named John....who is absolutely great as well. John knows everything about the BMW vehicles & was superb. Ron & John make a perfect team and I'm so glad that I came back to purchase a vehicle from them. Both Ron & John were great!!! More