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BMW of Silver Spring - Service Center
Silver Spring, MD
436 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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436 Reviews of BMW of Silver Spring - Service Center
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February 15, 2022
This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service tec shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect! More
by Lisalisa
February 15, 2022
Rachel Rhea it’s an excellent service advisor! Every visit at BMW Silver Spring is easy and perfect. Thank You! Every visit at BMW Silver Spring is easy and perfect. Thank You! More
by Jay9212
Employees Worked With
February 15, 2022
Great service from Rachel and her wonderful team at BMW of Silver Spring. Appreciate the through explanations and timely follow up! of Silver Spring. Appreciate the through explanations and timely follow up! More
by Bogdan P
January 10, 2022
The BMW Silver Spring service experience is always good. While my "go to" service advisor is typically Rachel, I was recently attended to by Brandi Rogers. All good! Great follow-up and very positive cus While my "go to" service advisor is typically Rachel, I was recently attended to by Brandi Rogers. All good! Great follow-up and very positive customer service ethic! More
by kentslaw
Employees Worked With
December 25, 2021
Ask for CedricI came into BMW looking to service my X3 Ask for Cedric I came into BMW looking to service my X3 and ended up leaving in a Toyota RAV4. Cedric took the time to sit with me for several hour Ask for Cedric I came into BMW looking to service my X3 and ended up leaving in a Toyota RAV4. Cedric took the time to sit with me for several hours over two days, walking me through financing options step by step and showing me multiple cars that might work better for my growing family. He was patient, personable, and really seemed to care about me finding a vehicle I could rely on for the long term. More
by Dante
Employees Worked With
Cedric Price
December 24, 2021
Great Service all around. Would recommend to anyone with a BMW to trust them to take care of your vehicle for you. a BMW to trust them to take care of your vehicle for you. More
by Donnie G
Employees Worked With
Other Employees :
Erik Rowland
November 05, 2021
Delfin was great! When I first arrived at the dealership you can tell that he was busy but he did not hesitate to make sure I was a priority! It was a great experience I look forward to working with Delfin you can tell that he was busy but he did not hesitate to make sure I was a priority! It was a great experience I look forward to working with Delfin in the future. More
by dcraig414
November 01, 2021
David was very helpful when purchasing, and Gen was very helpful processing the refund for my wheel/tire warranty. We’ve now owned three BMWs, and I can honestly say dealing with Silver Spring was the best helpful processing the refund for my wheel/tire warranty. We’ve now owned three BMWs, and I can honestly say dealing with Silver Spring was the best of all of our experiences, for both sales, service, and owner support. I sold my last BMW because it had telematics issues that couldn’t be resolved, and at the same time the used car market was just too good to pass up selling it. But when we trade my husband’s, or when I’m ready to buy another, the trip to Silver Spring is definitely worth it. More
by genovese43
