BMW of Silver Spring - Service Center

Kristina Rocks Kristina Williams is without a doubt the best service adviser a have dealt with at any dealership. She always anticipates my need and takes care of me Kristina Williams is without a doubt the best service adviser a have dealt with at any dealership. She always anticipates my need and takes care of me like family. When things do go wrong she is always quick with a solution. If you own a BMW HIGHLY recommend her. More

excellent customer service I have to say bmw of silver spring has the best service department in Maryland. Brandi Rodgers is my service rep she is always on top of things extrem I have to say bmw of silver spring has the best service department in Maryland. Brandi Rodgers is my service rep she is always on top of things extremely efficient and makes it a painless experience. Don't waste your time dealing with other service departments. I recently had a flat tire with my bmw 5 and Brandi was just a text message away she put me in a loaner and back on the road until my tire was replaced. top notch service! More

BMW X5 M-Sport Brent has been my service advisor for a while now. It is a pleasure working with him when I bring my X5 in for service. He always keep me updated on t Brent has been my service advisor for a while now. It is a pleasure working with him when I bring my X5 in for service. He always keep me updated on the progress of my X5 as it is in service. If there is anything that I need to know about X5 he always keeps me informed. Kudos to you Mr. Anderson keep it up, thanks. More

Great service! Brenton has always provided me nothing but excellent service. He always has a smile on his face and is always so welcoming. He is very thorough and m Brenton has always provided me nothing but excellent service. He always has a smile on his face and is always so welcoming. He is very thorough and make sure I know exactly what is going on with my vehicle during service. He is a true asset to BMW. More

Great service Thanks to my service representative, Anderson Benton, my recent car repair experience went smoothly. He monitored the process and kept me informed thr Thanks to my service representative, Anderson Benton, my recent car repair experience went smoothly. He monitored the process and kept me informed throughout. He is professional and knowledgeable. More

Maintenance A thorough job completed well and follow up check list of items needing attention Service advisor was very helpful and provided a prioritization of A thorough job completed well and follow up check list of items needing attention Service advisor was very helpful and provided a prioritization of the check list More

Great experience Showed a lot of respect, very helpful and discriptive of the situation that we were dealing with and overall great. I have them 4 stars because it too Showed a lot of respect, very helpful and discriptive of the situation that we were dealing with and overall great. I have them 4 stars because it took a really long time to “get it cleaned” but overall can’t complain. Brenton Anderson does a great job answering any questions you have and does great when trying to explain what’s going on, why it happened, how it will be fixed, and how long it will take. More

Service Brent Anderson is very knowledgeable and passionate about BMW! He kept us informed and we value his honesty. We know we are in competent hands with B Brent Anderson is very knowledgeable and passionate about BMW! He kept us informed and we value his honesty. We know we are in competent hands with Brenton. We are happy clients and will return to him for future service needs! More

CHBMW Thanks BRENTON for having my car picked up and dropped off for service. Such good service from B M W of Silver Spring. Thank you! Thanks BRENTON for having my car picked up and dropped off for service. Such good service from B M W of Silver Spring. Thank you! More

Amazing customer services Rachel Rhea is the best agent in the shop she listens and act accordingly no worries when she is driving because you are always in the loop whether by Rachel Rhea is the best agent in the shop she listens and act accordingly no worries when she is driving because you are always in the loop whether by E-mails, via a text or a nice phone call she makes sure your needs are always met. One thing I always enjoy about her is that she takes her job seriously and personal. That makes me feels good because I know that my car will be in good hands. Best customer service I ever had, too bad there are not more stars because she deserves a million stars if you ask me. We need more employees like her. More