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BMW of West Chester (formerly Otto's BMW)
West Chester, PA
2,332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,332 reviews
May 19, 2024
I've been buying cars and having them serviced at BMW of West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well done. More
by KLEYLEIN0
Verified CustomerEmployees Worked With
Helpful May 19, 2024
Justice Mogano at BMW of West Chester made my car buying experience smooth and pleasant. He was incredibly helpful throughout the entire process. I would highly recommend him! experience smooth and pleasant. He was incredibly helpful throughout the entire process. I would highly recommend him! More
by nk181
Employees Worked With
May 19, 2024
Justice Mogano made the process very easy and pleasant. I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. M I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. My wife and I have both bought several vehicles there, and will continue to do so. More
by mmcgirney
May 18, 2024
BMW of West Chester is an exceptional facility. My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchas My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchases. Staff consistently go above and beyond to assist customers and provide exceptional service. Daniel Stangel and Chris (Service Manager) are outstanding! I recommend all of my friends and coworkers purchase/service with BMW of West Chester. More
by X3
Employees Worked With
Other Employees :
Chris (Service Manager) and Daniel Stangl (Sales)
May 18, 2024
Melissa Gibson is fabulous! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! More
by ljostanek
May 18, 2024
My X5 is the best car I have owned and Melissa is the best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. More
by rjpolinsky
Employees Worked With
May 17, 2024
Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More
by lthompson12
May 17, 2024
I already did this so I’m not going to do it again. Thank you Thank you More
by culbersn
Employees Worked With
May 17, 2024
Scott was exceptional to work with - knowledgeable, friendly, and patient. I would confidently refer anyone to him and will definitely return to West Chester for my next BMW! friendly, and patient. I would confidently refer anyone to him and will definitely return to West Chester for my next BMW! More
by Laura
Employees Worked With
May 17, 2024
Buying my second m8 went very smoothly and quickly! I would recommend Westchester BMW to anyone I would recommend Westchester BMW to anyone More
by Dmullray
