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BMW of West Chester
West Chester, PA
3,206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,206 reviews
July 09, 2025
Scott Gately is very professional . Treated us with respect. Took our request seriously . Met our needs Treated us with respect. Took our request seriously . Met our needs More
by turbos7903
Verified CustomerEmployees Worked With
July 09, 2025
Great customer service. Melissa is very knowledgeable and she's great and provides excellent customer service Melissa is very knowledgeable and she's great and provides excellent customer service More
by NONA
Employees Worked With
July 09, 2025
Great facility. Super clean. Staff is overly courteous and professional. The service staff were honest and that is hard to find. Super clean. Staff is overly courteous and professional. The service staff were honest and that is hard to find. More
by JASONFALLON
Employees Worked With
July 07, 2025
Great service…. Bill is a fine technician and professional. I respect his opinions and experience. Bill is a fine technician and professional. I respect his opinions and experience. More
by mike
Employees Worked With
July 07, 2025
I had an incredible experience working with Lauren at BMW of West Chester. From start to finish, she was patient, knowledgeable, and genuinely committed to helping me make the right decision. She took the ti of West Chester. From start to finish, she was patient, knowledgeable, and genuinely committed to helping me make the right decision. She took the time to answer all of my questions as I weighed different models and sizes, making sure I felt confident and informed every step of the way. Once I selected the X7, Lauren went above and beyond to walk me through all of its features, help with setup, and make sure any remaining questions were fully addressed. Her attention to detail and dedication to customer care made this an exceptional car-buying experience. I highly recommend asking for Lauren if you’re in the market for a new BMW! More
by MHSkeete
Employees Worked With
July 07, 2025
Great experience with Dan picking up the second BMW at this dealership. Very pleasant sales process. this dealership. Very pleasant sales process. More
by tomislav.belosevic
Employees Worked With
July 07, 2025
Heather is an excellent service advisor. She is always professional, friendly, knowledgeable and incredibly helpful! She is always professional, friendly, knowledgeable and incredibly helpful! More
by BDMEGUENTHNER
Employees Worked With
July 07, 2025
Frank and the support is the main reason I continually refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning More
by JOEONSSO
July 06, 2025
Excellent service and customer care. Too care of my service request within the time and delivered Too care of my service request within the time and delivered More
by RJASEKHAR
Employees Worked With
