BMW of West Chester

One of the best dealerships I’ve seen, from the people working there, to the way the dealership is designed. Great experience from beginning to delivery of vehicle. working there, to the way the dealership is designed. Great experience from beginning to delivery of vehicle. More

Scott was very knowledgeable, responsive and easy to work with. The whole office made the process very straightforward and everyone I met was genuine. Highly recommend! with. The whole office made the process very straightforward and everyone I met was genuine. Highly recommend! More

Prompt service Great value. Appreciate the help with my vehicle Thank you so much. See you soon for rear brakes Appreciate the help with my vehicle Thank you so much. See you soon for rear brakes More

I have worked with Dan Stangl for probably close to 15 years now. He is an absolute pleasure to work with and I will keep coming back to this location solely because of Dan years now. He is an absolute pleasure to work with and I will keep coming back to this location solely because of Dan More

Great car buying experience. Anthony went above and beyond to help us find the perfect car at a great value. Anthony went above and beyond to help us find the perfect car at a great value. More

Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. . More

Joe is always very responsive to my needs. Very polite and professional and always available for an update. Very polite and professional and always available for an update. More

Truly a dream car buying experience! Scott made my BMW purchase smooth, exciting, and genuinely enjoyable. His attention to detail, knowledge, and no-pressure approach made the proces Scott made my BMW purchase smooth, exciting, and genuinely enjoyable. His attention to detail, knowledge, and no-pressure approach made the process feel personal and professional. From the test drive to the final delivery, everything was handled with care. Highly recommend working with Scott if you’re looking for a luxury experience to match a luxury vehicle. Thanks again for helping me drive off in my dream car! — Dhruv Patel More

I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Eac for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously. What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that continues to have unresolved issues, and that’s unacceptable. On my most recent visit, I had a particularly frustrating interaction with Caroline. I expressed that I had an important appointment and was hoping to get in and out as quickly as possible. She told me she’d check on the car and return — but never did. Instead, I was left waiting for 40 minutes, watching her assist other customers without any acknowledgment or update. I ended up leaving, only to get a call five hours later. That level of communication and professionalism is simply not what I would expect from a BMW dealership. I’m truly disappointed. I chose this dealership expecting a high level of service and care, and instead, I’ve experienced inconvenience, lack of follow-through, and an issue that still hasn’t been fixed. At the very least, I expected to be treated with respect and have my concerns taken seriously. More

Dealing with Scott at BMW West Chester was an overall wonderful experience. Scott is personable and truly knowledgeable about BMW vehicles. He took his time to answer any questions we had and we never fe wonderful experience. Scott is personable and truly knowledgeable about BMW vehicles. He took his time to answer any questions we had and we never felt pressured which contributed to our stress free experience ! Thank you Scott for your genuine customer service, we love our new BMW! More