Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
3,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,031 reviews
January 31, 2025
Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More
by JOEB18
Verified CustomerEmployees Worked With
January 31, 2025
everyone in service was friendly and helpful. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. More
by hansondj
Employees Worked With
January 30, 2025
Not very trustworthy. Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action la Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action law suit on line. Shameful. The car had been in at the dealership several times over the last couple of years. More
by JOERAHI3
Employees Worked With
January 27, 2025
Working with Scott was a genuine pleasure. As soon as we walked in the door until we sat in the car for a short tutorial before we drove off, Scott made everything effortless along with his te As soon as we walked in the door until we sat in the car for a short tutorial before we drove off, Scott made everything effortless along with his team. The place is immaculate and the people are truly kind. The experience was made to be personal and an actual experience. We felt appreciated and were treated so well. Scott was transparent and easy to talk to and answered all of my questions without delay. I couldn't be happier with my purchase and experience with Otto's BMW of West Chester! I find it hard to believe I will ever stop doing business with them. More
by Dunn0326
January 27, 2025
The sales department at BMW of West Chester always works to find us the best possible deal. Our Salesman Ralph and the Sales Manager Wilmer along with F&I Jay are always kind and considerate. Two thumbs up! to find us the best possible deal. Our Salesman Ralph and the Sales Manager Wilmer along with F&I Jay are always kind and considerate. Two thumbs up! More
by aeaglesjr
January 27, 2025
Lauren was a please to work with. I love Mr new BMW. Everything was perfect. I love Mr new BMW. Everything was perfect. More
by Kwheat68
January 26, 2025
Such sloppy work. I’m sure you will be seeing my issues via corporate in the upcoming weeks I’m sure you will be seeing my issues via corporate in the upcoming weeks More
by MDESTEFANO70
January 26, 2025
Heather always does a great job. Very thorough and keeps us updated on the progress of our services being performed. Very thorough and keeps us updated on the progress of our services being performed. More
by JOHNWOLF02
Employees Worked With
January 24, 2025
By the time I left this dealership, I felt a huge weight off my shoulders. Huge shout out to Anthony Vitelli for assisting me with my situation! From the moment I walked in, Anthony greeted me with a warm s off my shoulders. Huge shout out to Anthony Vitelli for assisting me with my situation! From the moment I walked in, Anthony greeted me with a warm smile. He was so patient in understanding my many questions. Car buying can leave you scatter brained, but with Anthony I left head strong! Very knowledgeable. Big thanks also to Nick Caperelli, Business Manager, for being so detail oriented. Thank you all. I look forward to working with you two in the future! More
by Ian.khan1234
January 24, 2025
Scheduled appt for inspection, dropped car of in morning 7:30am. Was told car would be ready by end of day. Car was not ready, inspection was not performed. Car was held overnight and was not ready until 7:30am. Was told car would be ready by end of day. Car was not ready, inspection was not performed. Car was held overnight and was not ready until end of next day. Dealership held my car for two days to perform an inspection, no loaner was provided to accommodate, in addition I was told new tires were required and they would need to keep the car another two days until they got the tires. Again, without providing me a loaner. I picked up the car and took my service to another facility who completed the work in 1/2 day, included installing new tires and completing inspection. On top of that, when I picked up the car, had to wait 30min until they could unjam the drawer locker holding all the keys. Very disappointed in service. It’s the last time I will bring my car to the dealership for service. More
by BlueMinion
Employees Worked With
