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BMW of West Chester
West Chester, PA
3,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,033 reviews
January 16, 2025
Great people at BMW of West Chester. Always professional. Always friendly. Always helpful. If there's a problem with service, they do whatever it takes to make it right. Repeat computer Always professional. Always friendly. Always helpful. If there's a problem with service, they do whatever it takes to make it right. Repeat computer system changes make service records and recommended work a bit confusing for not only the customer but for the staff. More
by acri1128
Verified Customer
January 15, 2025
Helpful, prompt, Bill Cosenza always on top of things and very communicative. Nothing more to say, I’d remove word minimum. very communicative. Nothing more to say, I’d remove word minimum. More
by ROMMO328
Employees Worked With
January 15, 2025
My sales person was great. I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fi I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fill the tires with air. One of the reasons I chose BMW is dealers will pick up your car and deliver it after service. This does not seem to be available at the dealership. When I mentioned it, they said it might be possible but really didn't provide it as an option. I am not happy at all. More
by deannakornacki
January 14, 2025
Scott truly provided the absolute best buying experience that I’ve ever had. His professionalism, friendly personality and honest approach made us very comfortable. Scott did an excellent job flawlessly coo that I’ve ever had. His professionalism, friendly personality and honest approach made us very comfortable. Scott did an excellent job flawlessly coordinating the entire process in an extremely efficient timeframe. I myself will return to Scott and recommend my friends and family do the same. The dealership itself looks incredible after the building addition and with Scott’s hard work he certainly has earned our business. Scott is a great example of excellence and obviously sets the bar very high. I am very happy to be in the West Chester family. More
by bspecht24
January 14, 2025
Scott Gately was amazing! He was very warm and welcoming and immediately made us feel like part of the family. We felt like we got a fair deal too. He was very thorough and e He was very warm and welcoming and immediately made us feel like part of the family. We felt like we got a fair deal too. He was very thorough and efficient and kept us updated throughout the process. He went above and beyond. We have purchased many cars over the years this was by far the BEST experience we have ever had!! We previously worked with another local BMW dealer and weren’t happy with the sales/service any longer. This is our new BMW dealer! I have already referred him to a few people because I know they will be as happy as we are. He is a gem!! More
by Cspecht9
January 14, 2025
BMW of West Chester is first class, always! Heather is AMAZING! What an ambassador to the brand. Thanks! Heather is AMAZING! What an ambassador to the brand. Thanks! More
by mgrayston81
Employees Worked With
January 13, 2025
Lauren are sales associate was great! She walked us through everything and the process was smooth and hassle free. She walked us through everything and the process was smooth and hassle free. More
by rmangine
January 11, 2025
From start to finish - from making an appointment for service to driving away - the entire staff of BMW of West Chester is kind, friendly, completely professional and superbly competent. I particularly a service to driving away - the entire staff of BMW of West Chester is kind, friendly, completely professional and superbly competent. I particularly appreciate being kept informed as the progress if my car through the service visit More
by TONY NICASTRO
Employees Worked With
January 11, 2025
I’ve known Justice Mogano for many years and have gotten at least five cars through him. Always a pleasure. at least five cars through him. Always a pleasure. More
by EWMURPHY
January 11, 2025
The service is consistently outstanding, from the reception staff to the sales team and the mechanics.s reception staff to the sales team and the mechanics.s More
by KHUNTEREPEE
Employees Worked With
