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BMW of West Chester
West Chester, PA
3,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,036 reviews
January 09, 2025
I had dropped off my car on Friday morning. My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is don My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is done but for all these days no loaner car was provided. On top of it, my calls were not answered to provide updates on Monday. I had to call 6-7 times to know whether I will be getting my car back on Monday. Nobody was talking about the inconvenience caused to me without the car. This type of treatment is not acceptable. What I knew that BMW is best in customer support which was clearly lacking here. More
by sumitarora1976
Verified CustomerEmployees Worked With
January 09, 2025
Jay Miller, Wilmer Rodriguez, Scott Gately , Jayson Kirk, Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Ches Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Chester looks out for my best interests! This is extremely rare for any dealership regardless of Brand! I always know that I can count on them to provide the best support in sales and service and parts at all times! More
by aniellomaglione
Employees Worked With
January 06, 2025
Ian was GREAT - professional, responsive, knowledgeable and friendly. We could not have been happier with the process or his service. and friendly. We could not have been happier with the process or his service. More
by hhood001
January 05, 2025
Service department took care of all My concerns and my car is running great as usual. car is running great as usual. More
by LOU24
Employees Worked With
January 05, 2025
I am very happy with the service that west Chester BMW dealer and service representative dealer and service representative More
by LILY_D_L
Employees Worked With
January 05, 2025
I got a great trade in value for my vehicle and got a better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes t better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes to the value of the dollar.... More
by michael702
Employees Worked With
January 05, 2025
Customer service is top notch. They do a great job keeping you informed and servicing your vehicle. They do a great job keeping you informed and servicing your vehicle. More
by KEL0
January 04, 2025
Scott was terrific to work with. Car was pristine and ready when I arrived which was appreciated since I was driving from 2 hours away. Truly a first class dealership and purchasing Car was pristine and ready when I arrived which was appreciated since I was driving from 2 hours away. Truly a first class dealership and purchasing experience! More
by Mmherr
January 04, 2025
Very helpful and knowledgeable regarding our vehicle. And we appreciate his love for donuts. Thanks And we appreciate his love for donuts. Thanks More
by crsmhs
