BMW of West Chester

What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More

Positive Experience at Westchester BMW: I recently purchased a 2024 BMW X5 from Westchester BMW and was very satisfied with the buying process. Jay Miller was the salesperson who answered all our ques purchased a 2024 BMW X5 from Westchester BMW and was very satisfied with the buying process. Jay Miller was the salesperson who answered all our questions with clarity and patience and helped us to decide among the various 2024 X5 models available. He also meticulously explained every feature and detail of the car, ensuring we were comfortable with our choice and fully understood the technology involved. The financing process was efficient and clear. The financial advisor laid out all the options, aiding us in making an informed decision aligned with our financial constraints and needs. I would recommend Westchester BMW to anyone searching for a high-quality vehicle from a reliable dealership. Their commitment to customer satisfaction was apparent throughout each step of the process, and I am very pleased with my new X5. More

Scott made the whole process of trading in my car and finding another car a very nice experience. First I thought I wanted a hybrid (delivery would not work for our summer plans unfortunately). Then we finding another car a very nice experience. First I thought I wanted a hybrid (delivery would not work for our summer plans unfortunately). Then we looked at the X7 - too big for every day driving and parking in tight spots would be difficult. He spent several hours with us and made sure we were happy with a car on the premises. Then our roof rack wouldn’t fit the new car and Scott was very patient and ordered the correct size and will have the new rack and Thule transferred over. This is the fourth car our family has obtained from this dealership even though we don’t live here. Great service and we felt very comfortable going through the transaction of buying my new car. I kept the last X5 for 10 years and put 103K on her. Loved my diesel but I LOVE my new car! Thanks Scott! K. Cruice More

Bill Cosenza is a very good person polite and professonal I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto More

Good service, well-trained friendly staff. Able to achieve transaction in a timely manner which was much appreciated. Able to achieve transaction in a timely manner which was much appreciated. More

Great service All staff is so nice No need to wait quick service Waiting area is good quick service Waiting area is good More

Heather was very good to work with. She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues More

Jay and Nick were great to work with; great experience. Took time to walk us through our new vehicle. Took time to walk us through our new vehicle. More

Responsive and professional. Salesman (Kyle) has always stepped up and assured me of his support and integrity. Salesman (Kyle) has always stepped up and assured me of his support and integrity. More

Caroline is so nice to work with. She is easy to talk to, and gets answers to my questions. She is easy to talk to, and gets answers to my questions. More