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BMW of West Chester - Service Center
West Chester, PA
851 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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851 Reviews of BMW of West Chester - Service Center
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March 08, 2025
Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicle so my schedule went on without a hitch More
by Rory Thompson
Verified CustomerEmployees Worked With
March 07, 2025
BMW of West Chester is a friendly and warm dealership with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. with knowledgeable and helpful team members. Definitely a place that I plan to keep patronizing as well as send family and colleagues to. More
by Claudette Townsend
Employees Worked With
March 06, 2025
My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand, but I think the communication around this was lacking. When it appeared I needed to get a loaner car, which I had declined in the first place since I did not think the service was going to take as long as it did, I thought my interaction with Melissa was dismissive on her part. In the end and after a hefty bill, I still seem to have the same issue that I brought the car in to be checked in the first place so I don’t think that has been resolved. Melissa did not check in with me to find out how things went. Additionally, my check engine light is now on and it wasn’t before I took it in for service. I’m hesitant to take it back to Otto’s due to my not so great experience. There are other auto service places that I can use - Otto’s should be providing superior service to those other places but I’m not sure that’s the case. More
by BCNEMCHIK
Employees Worked With
March 02, 2025
I don't have much to say about this BMW service center. I got inspectionannd a regular interval.service. Nothing out of the ordinary. I got inspectionannd a regular interval.service. Nothing out of the ordinary. More
by Drs
Employees Worked With
March 02, 2025
Excellent and efficient service department. Bill provided excellent customer service and facilitated a discount on a costly part we required. Bill provided excellent customer service and facilitated a discount on a costly part we required. More
by STRUSKO
Employees Worked With
February 28, 2025
Bill Cosenza is the most professional and knowledgeable advisor I have ever worked with, dealership is top notch advisor I have ever worked with, dealership is top notch More
by PT312
Employees Worked With
February 28, 2025
BMW of West Chester never disappoints when it comes to service, and sales. I will continue to patronize this establishment. service, and sales. I will continue to patronize this establishment. More
by RIXRIDE
February 27, 2025
BMW of West Chester, PA exhibits professionalism from beginning to end! Truly Best Service experience! beginning to end! Truly Best Service experience! More
by WEST09
Employees Worked With
February 26, 2025
I had a problem with my brand new car 8 days into ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned out, the defective part was on backorder but they managed to find the part at another dealer, had it shipped to them and had the car repaired the next day. They did everything they could to keep me happy and have earned my loyalty. Thanks to Scott and everyone involved to get my car back to me as quick as they could. ` More
by docklevi
