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BMW of West Chester - Service Center

West Chester, PA

4.6
851 Reviews

851 Reviews of BMW of West Chester - Service Center

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February 25, 2025

Excellent service. Pretty helpful and work got done without any issues. Quite happy with the service More

by rohit.nimmakuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that you received excellent service and found our team to be helpful. It is great to know that the work was completed without any issues and that you are quite happy with the service. Many thanks from all of us here at BMW of West Chester!

February 25, 2025

Enjoyed the buying process. Rob was knowledgeable and the delivery was smooth and timely. Thank you More

by jjdurf
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Madden, Rose Smith
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you enjoyed the buying process and that Rob's knowledge made a positive impact. It is great to know that the delivery was smooth and timely. Thank you from everyone here at BMW of West Chester!

February 25, 2025

Heather was great! ! She followed up with me the next day and provided excellent customer service. More

by RENEEMARTHA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are thrilled to hear that Heather provided you with excellent customer service and followed up with you the next day. It is fantastic to know she made a positive impact on your experience. Thank you from all of us here at BMW of West Chester!

February 23, 2025

No personal interaction. Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in s More

by T6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are sorry to hear about your experience and understand your frustration with the lack of personal interaction. We strive to provide excellent service and communication, and it is clear we fell short in this instance. Your comments are valuable to us; please do not hesitate to reach out directly for any additional comments or concerns. Thank you for your feedback from everyone here at BMW of West Chester.

February 22, 2025

Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that Joe Izzi provided you with excellent service by handling your issues professionally and honestly. We are pleased we met your expectations; thank you from everyone here at BMW of West Chester!

February 22, 2025

Pleasant, efficient, concerned, customer oriented! Willing to answer question more than once! With a smile too! More

by CAFENORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you found our team to be pleasant, efficient, and customer oriented. It is great to know that we could address your questions with a smile and provide the support you needed. Thank you from all of us here at BMW of West Chater!

February 21, 2025

The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our team, especially with Frank; we strive to provide excellent service and communication. We understand your concerns about repair prices and appreciate your honesty. If you have any other comments or concerns, feel free to reach out. Thank you from everyone here at BMW of West Chester!

February 21, 2025

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

BMW of West Chester responded

We are glad to hear that our team was able to accommodate and assist you with the issues you encountered with your X5 purchase. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 18, 2025

Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 18, 2025

The communication was not a strength on my last service visit. The price quotes continued to change throughout the appointment. Very disappointing! More

by ZCurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that communication was not up to standard during your last service visit and that the price quotes changed throughout the appointment. We understand how frustrating this can be, and we apologize for any inconvenience this caused. Your experience is important to us, and we will address these issues with our team to ensure better consistency and communication in the future. We appreciate your feedback and hope to see you again soon!

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