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BMW of West Chester - Service Center

West Chester, PA

4.7
857 Reviews

857 Reviews of BMW of West Chester - Service Center

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May 13, 2025

I receive Excellent Service each and every time I bring my car for Service. I am never disappointed More

by RSMITH60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clayton, Chad Carey
May 12, 2025

Bill Consenzo is consistently above and beyond and delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** More

by mdounos
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

mdounos responded

Thank you Bill your awsome!

May 12, 2025

Melissa is excellent. Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations More

by sdelaney1
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
May 11, 2025

The dealership is very cleaned and very well organized, and the employees there are very congenial. More

by KMHARRISQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

The repair service was fine. My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of po More

by rodrod1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather in service
May 09, 2025

The service agent was extremely professional, respectful, helpful, and knowledgeable. I’m very pleased with the service I received. More

by KUSHUMBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Our service advisor was personable, thorough in explaining the process, kept us informed of the car's service progress and got us out timely. I would not bring my car to any other BMW dealer for More

by kmmccann01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Absolutely superb service. Bill took the time to make sure everything was as it should be.. Thanks More

by lpjte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

The technician did not reprogram about the service he did I serviced my vehicle and changed engine and brake oil but I still get messages. It needs to be changed. More

by MARO1953
Recommend Dealer
No
Employees Worked With
Heather Deritis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
2
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