BMW of West Chester - Service Center

Always on time and thorough review of current and future potential service needs. Drop off is quick. potential service needs. Drop off is quick. More

Easy and great service. Was in and out and very convenient for me. They took great care of my car. Was in and out and very convenient for me. They took great care of my car. More

They are prompt, and addresses my needs carefully . Getting a loaner car is not easy Getting a loaner car is not easy More

Great service and they care about their clients satisfaction. They discuss any work that is needed in detail. satisfaction. They discuss any work that is needed in detail. More

Very helpful, clean welcome environment easy to deal with and Caroline very knowledgeable. Not crazy about how expensive. and Caroline very knowledgeable. Not crazy about how expensive. More

The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle wou They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service. More

Very Professional. Never had a problem. Everyone at BMW was friendly and showed they cared Never had a problem. Everyone at BMW was friendly and showed they cared More

Thank you for your help - much appreciated. You all make it a great experience. -A.J. Harper You all make it a great experience. -A.J. Harper More

Great customer service experience from scheduling to updates on repair progress to completion of issue. updates on repair progress to completion of issue. More

Very fast and easy service was in and out in less then an hour lots of information to the customer as well hour lots of information to the customer as well More