BMW of West Springfield

I love my vehicle and will recommend this dealership extensively due to my experience. The professionalism and quality of customer service provided by the sales person was exemplary. He was knowledgable extensively due to my experience. The professionalism and quality of customer service provided by the sales person was exemplary. He was knowledgable and efficient while really caring for my specific desires. High class! More

I had gone to a number of dealerships in search of a truck. None of them compared to the friendliness, honesty, and fairness I received from Gengras, specifically Dani. I never felt like he was "playing truck. None of them compared to the friendliness, honesty, and fairness I received from Gengras, specifically Dani. I never felt like he was "playing games" like so many of the other salesmen I had dealt with at other dealers. He was straight forward when we negotiated the price, which was very fair. My truck has been great, just like the service I got from Dani. More

The Dealership and Sales Person Jason Paoletta were fantastic. The convenience of picking up the car and returning it to me is a BIG seller. Jason worked with my schedule and the car was returned spotl fantastic. The convenience of picking up the car and returning it to me is a BIG seller. Jason worked with my schedule and the car was returned spotless. More

I was in the market for a new all wheel drive family sedan. Meet with Gualter whose product knowledge of the BMW line of vehicles was amazing. After spending a few hours with him and going through my sedan. Meet with Gualter whose product knowledge of the BMW line of vehicles was amazing. After spending a few hours with him and going through my wants and needs; I decided on a 5 series. I returned a few days later with my wife and Gualter was able to find the perfect car that meet all of her requirements. From start to finish he made the whole process a seemless transaction that we felt comfortable with. The price was fantastic! The service we received and attention to the smallest details made us happier than we have ever been purchasing a vehicle. The whole team made us feel welcomed....like we were family. We will be sure to recommend BMW West Springfield to all of our freinds and family members. Thanks again. More

Dani was very attentive and patientduring our two visits to the dealership, taking the time to explain all the features and benefits of owning a BMW as compared to other car models we were considering at th to the dealership, taking the time to explain all the features and benefits of owning a BMW as compared to other car models we were considering at the time. We are very happy with the service provided and love our new car! More

Dani really knew the car & his stuff, pleasure to work with! I would definitely go back to him & would recommend him to anyone needing a new car. work with! I would definitely go back to him & would recommend him to anyone needing a new car. More

I came in to look around at the 3/5 series. I have a hard time deciding which one I would like best. I met Bryan while i was there. He was very knowledgeable of the different series cars. I felt like he was time deciding which one I would like best. I met Bryan while i was there. He was very knowledgeable of the different series cars. I felt like he was helping me instead of how the usual car salesman probes/bugs you, no pressure whatsoever. I left on a happy note and discussed with him that I was not ready at this time, but when I am he's the man for me. More

I was in having some work done on my current car and was looking around the showroom at the newer cars. Bryan introduced himself and was extremely polite and helpful from the start. He was able to answer al looking around the showroom at the newer cars. Bryan introduced himself and was extremely polite and helpful from the start. He was able to answer all of my questions about the car and never tried to push me into buying it like a lot of other salesmen will try to do. Some of the terms he used were a little advanced, but he was able to explain the benefits and features in terms someone who isn't so advanced with cars can understand. More

The sales experience was great and Jason was very helpful. We had an issue afterward with a minor issue that needed to be resolved. They fixed the issue and everything has been great since. We had helpful. We had an issue afterward with a minor issue that needed to be resolved. They fixed the issue and everything has been great since. We had a routine service appointment recently. We were in and out within 15 minutes of the quoted time. Much better than my old friends at New Country. More

Went in and worked with Bryan he was passionate and knowledgeable about the cars and seemed to take genuine interest in what I wanted. Would definitely go back and buy another vehicle from him. knowledgeable about the cars and seemed to take genuine interest in what I wanted. Would definitely go back and buy another vehicle from him. More