BMW of West St. Louis

European Delivery Experience with BMW of West St. Louis Recently went through the build process and ultimately purchase of a new BMW for European Delivery. While I have not left the states for the trip to G Recently went through the build process and ultimately purchase of a new BMW for European Delivery. While I have not left the states for the trip to Germany yet (about a week away, 9/29), the experience that I've had at BMW of West St. Louis thus far has been excellent. From the client/sales advisor, Brandon Giganti, to the business/sales manager, Bob Whay, everyone was very nice, helpful and kept me informed about the vehicle and any necessary steps I needed to take as the ED date neared. Additionally, I have an appreciation for the amount of work that goes into the European Delivery experience, including finding an allocation, submitting an initial order, submitting the final European Delivery purchase order and all other related paperwork necessary to finalize the trip and car purchase. Despite this greater effort (and likely lesser immediate return to the dealer and its employees), Brandon, Bob, and everyone else that I worked with throughout this process ensured that any questions I had were answered timely and kept me apprised of the status of the car purchase - thanks so much for making the experience thus far excellent. Looking forward to the upcoming trip and ultimately taking re-delivery of the car in the US at BMW of West St. Louis, and have every intention to utilize this dealership for any routine or warranty-related maintenance on the car for the duration of my ownership. More

Amazing experience! Veronica Tran is amazing! I would soo recommended her. Love the dealership, they will do anything to help you to get your dream car. They have more op Veronica Tran is amazing! I would soo recommended her. Love the dealership, they will do anything to help you to get your dream car. They have more options on car. They not pushy like other dealers out there. More

Administrative fee untruths Brent Straub, General Manager, after advertising a used car price, then attempted to add on a fee to "write up the paperwork" labeling it administrati Brent Straub, General Manager, after advertising a used car price, then attempted to add on a fee to "write up the paperwork" labeling it administration. When I refused to be charged more than the advertised price I was met with disdain. BMW of West St. Louis's own sales contract states "an administrative fee is not an official fee and is not required by law"....."this administrative fee may result in a profit to dealer" ……"no portion of this administrative fee is for the drafting, preparation, or completion of documents..." The G.M. became frustrated when he couldn't treat me like "Boo Boo the Fool" and lost a sale in hand. Worst car buying experience ever! More

Looking for a BMW, look no further This is the second car we have gotten with Linzie Jr in the past 10 months. He is a polite, down to earth guy that cares and is not pushy. great exper This is the second car we have gotten with Linzie Jr in the past 10 months. He is a polite, down to earth guy that cares and is not pushy. great experience. It’s all about the customer! More

Awesome Experience Jhonny Polo was excellent to work with! Easiest purchase I’ve ever experienced at a dealership. Felt absolutely no pressure in the process. Highly rec Jhonny Polo was excellent to work with! Easiest purchase I’ve ever experienced at a dealership. Felt absolutely no pressure in the process. Highly recommended!!! More

Great Experience Great Dealership! Outstanding salesmen. I loved my experience here, vehicles are priced very well to prevent a no haggle atmosphere. You like you buy Great Dealership! Outstanding salesmen. I loved my experience here, vehicles are priced very well to prevent a no haggle atmosphere. You like you buy, I am the proud owner of my 2019 BMW X7 which is now my fourth BMW owned. Linzie Jr. was Great would recommend him anytime. More

Excellent Customer Service Dave was the most accommodating, flexible and approachable sales professional I have worked with. He made certain we were comfortable with the purchas Dave was the most accommodating, flexible and approachable sales professional I have worked with. He made certain we were comfortable with the purchase, allowing an overnight test drive in addition to being very accessible/responsive. I appreciated his approach, letting the product sell itself - not pushy at all! Great overall customer service. We will certainly be back for our next vehicle purchase. More

We Finally Got what we Wanted We started our search for the purchase of a BMW X-1 about 6-8 weeks back..We actually shopped around 3 near by states with five different dealers.Even We started our search for the purchase of a BMW X-1 about 6-8 weeks back..We actually shopped around 3 near by states with five different dealers.Even with our first talk with Brandon Giganti of west St.Louis BMW,we decided to go with this dealer.The sales person mentioned above was very nice,kept his words and was exceptionally very quick in his response to our questions.Finally on 31 st August we got our BMW X-1 to our satisfaction. I also wish to mention that Bob Whay of finance department was very helpful in making the paper work easy for us. More

BMW 330 Adam did a great job thru the whole sale process. He allowed me to test drive several vehicles to find the right fit for me. He made the prices fun an Adam did a great job thru the whole sale process. He allowed me to test drive several vehicles to find the right fit for me. He made the prices fun and painless. More

Great Customer Service! Follows up with customers, very informative and flexible to your needs, great communication and clarity, provides good prices and works deals, always Follows up with customers, very informative and flexible to your needs, great communication and clarity, provides good prices and works deals, always serving your need with a smile on his face! Will def go through him again More