Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,549 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,549 reviews
Verified Customer
May 10, 2025
Excellent customer service and quick service turnaround time. Cory was very good at communicating and responding to my messages. time. Cory was very good at communicating and responding to my messages. More
by AMANDAMBRICKER
May 09, 2025
Kevin my service adviser was friendly and knowledgeable. The work was completed on time and was explained in full. A safety check revealed several items of concern for a future appointment. Final bill was a The work was completed on time and was explained in full. A safety check revealed several items of concern for a future appointment. Final bill was as promised. More
by PRHARVEY
Employees Worked With
Kevin
May 06, 2025
Always a pleasant one. Keep up the good work. Professional, helpful. I missed seeing the woman o normally work with. She must have been off Keep up the good work. Professional, helpful. I missed seeing the woman o normally work with. She must have been off More
by LLBRATTAIN
Employees Worked With
Matthew
May 06, 2025
Hands down Brittany Quick is the best. She is attentive and professional and honestly the reason we go to Westlake BMW?? She is attentive and professional and honestly the reason we go to Westlake BMW?? More
by LLBRATTAIN
May 05, 2025
Our experience with BMW of Westlake was excellent. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. He always seemed genuine and was very accessible. We had a very positive experience with all the personnel with whom we had direct contact there. We highly recommend this BMW dealership. More
by PAULAA0
May 05, 2025
Everyone was courteous and Professional. Nez has always been very responsive and respectful I would recommend BMW Westlake to friends and family Nez has always been very responsive and respectful I would recommend BMW Westlake to friends and family More
by thepremji
May 05, 2025
Cory was fantastic. He took the time to understand the situation and found a great timely solution. He kept us informed throughout the process. He is an asset to your or He took the time to understand the situation and found a great timely solution. He kept us informed throughout the process. He is an asset to your organization. Thank you More
by Tom D
Employees Worked With
May 05, 2025
Excellent experience with BMW of Westlake. Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The e Jimmy L was very helpful and professional. He provided excellent information and helpful advice in selecting and financing my vehicle purchase. The entire process was very relaxed and straightforward. There were no issues or surprises throughout the process. This is my first BMW and I am very impressed with the product, sales process and this dealership. More
by JF
