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BMW of Westlake
Westlake, OH
4,647 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,647 reviews
Verified Customer
July 15, 2025
Ken was a pleasure to work with. He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wou He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wouldn't be interested in and didn't try to sell me above the budget I set. I felt taken care of vs sold to and that means a lot! Mike in the financial dept answered all of my questions and got me in and out quickly and on my way with my new car! Ian was extremely helpful in explaining all the features of my new car to me and got me all set up. When something wasn't connecting properly and I had to return he was very patient and reset it for me. I am technological challenged so his patience with me did not go unnoticed! More
by daniellefarai
July 15, 2025
It’s Saturday, i found a leak or what i thought it was a leak so i called BMW of westlake and i spoke with Matt and right away he asked us to bring it over and he had a loaner ready for us . So i can’t ask leak so i called BMW of westlake and i spoke with Matt and right away he asked us to bring it over and he had a loaner ready for us . So i can’t ask for a better and quicker service than that More
by NATEMANSOUR1
July 14, 2025
They Were Excellent In All Respects/-Delivered on their promises/Offered to go the extra mile promises/Offered to go the extra mile More
by Bill
July 12, 2025
Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin outstanding over an above job with my service. I will always be bringing my car back to kevin More
by SWGANNON
Employees Worked With
July 12, 2025
Everything was very good - friendly, fast and comfortable. To be honest - my best experience with dealership in the US so far comfortable. To be honest - my best experience with dealership in the US so far More
by Aleksei Iurenko
July 11, 2025
This is my 25th year of driving an X5, service has always been fast, professional and friendly. The waiting area is clean and comfortable, sales is just the start service makes the dealership been fast, professional and friendly. The waiting area is clean and comfortable, sales is just the start service makes the dealership More
by Bernie B
Employees Worked With
Keven Wagner
July 10, 2025
Mathew and the staff treated very nice I took my car to them they worked me in even I didn’t have an appointment them they worked me in even I didn’t have an appointment More
by Bobby.alzer
Employees Worked With
July 10, 2025
Everything was fine with the service. Dealer staff was helpful and friendly. Service area is clean. Dealer staff was helpful and friendly. Service area is clean. More
by BALLA.M.C
Employees Worked With
July 09, 2025
I did not deal with Jared I dealt with Ken. Our dealings were with Ken and he was great. Our dealings were with Ken and he was great. More
by JOHNDALEXANDROVIC
