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BMW of Westlake
Westlake, OH
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,546 reviews
February 20, 2023
Excellence in both sales and service. Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership Friendly attentive staff, especially Brittaney in service. I would highly recommend this dealership More
by jal0
Verified CustomerEmployees Worked With
Other Employees :
Jim Strunk, Nate Lieb
February 19, 2023
Came in at 7:30 for a 9 o’clock appointment for battery change out by 9:00 …what more to be said? change out by 9:00 …what more to be said? More
by HHAGINS
February 18, 2023
This is my second purchase from Westlake BMW. Kelly and Bob have been great to deal with and Mike did a great job introducing me to all the features of my new X7. They are fair, friendly and ef Kelly and Bob have been great to deal with and Mike did a great job introducing me to all the features of my new X7. They are fair, friendly and efficient and make the purchasing experience drama free. It's a drive from Canton but it's a much better option than what we have locally. More
by wademost
February 18, 2023
Britney was amazing! Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Wes Her service was excellent! Prior visits for service was not good, but Britney and the level service I received has changed my view on service at Westlake. More
by LORIPOLAKOFF
Employees Worked With
February 13, 2023
Everyone is always very nice and keep me updated on the status of my car. status of my car. More
by DHUME0
February 12, 2023
My only disappointment was how long they had my vehicle, a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. a week and no loaner. This never happened to me at a BMW dealership before. My car seems to be running fine though. More
by SHAYRENEE55
Employees Worked With
Nate Lieb
February 12, 2023
I feel very fortunate to have such a great BMW service department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstand department in my city. I first took my car there for convenience, but I now continue to take it there because of the great customer care and outstanding service. More
by SMPANNING
Employees Worked With
February 11, 2023
Very efficient and helpful and prompt. I needed to get to work after the transaction and they streamlined the process so I made it on time. I needed to get to work after the transaction and they streamlined the process so I made it on time. More
by ccohen
Employees Worked With
February 08, 2023
The dealership was very considerate and helped me close and deliver in record time that day. It was a pleasure meeting Ken and Bob, they were fantastic to deal with. and deliver in record time that day. It was a pleasure meeting Ken and Bob, they were fantastic to deal with. More
by JNOFZIGER
