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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
February 17, 2022
The sales people did a very good job explaining the car’s features and everything was completed in a timely fashion. features and everything was completed in a timely fashion. More
by FRITFARMER
Verified Customer
February 17, 2022
Brittany’s customer service was outstanding. I also appreciated the video explanation provided by the technician. I also appreciated the video explanation provided by the technician. More
by Ches
Employees Worked With
February 17, 2022
This is the second time in 4 years that I have taken delivery of a new vehicle with Ken Delk. Ken, has been a great resource and always very professional. I look forward to working with them in the fu delivery of a new vehicle with Ken Delk. Ken, has been a great resource and always very professional. I look forward to working with them in the future. More
by Dennis
Employees Worked With
February 17, 2022
Buying experience was very smooth and getting my old car sold was even easier. I would have liked to have had a tour of the service department and what it had to offer. I was taken aback a bit because I wa sold was even easier. I would have liked to have had a tour of the service department and what it had to offer. I was taken aback a bit because I wasn’t allowed to test drive my car before I bought it. The first time ever that has happened to me. But I put my faith in the brand and was not let down. Justin was very patient and meticulous in showing me the vehicle features. It was the best presentation I’ve had. And I have bought over 15 luxury vehicles. So good job there!! I would definitely refer friends and if I want another BMW it would be my first stop. More
by safaaal
Employees Worked With
Other Employees :
Justin Niedzwiecki
February 17, 2022
Totally overpriced services. I went in for a recall and ended up spending $600 for annual routine maintenance! Total Rip off!! I went in for a recall and ended up spending $600 for annual routine maintenance! Total Rip off!! More
by BINDUSEHGAL
Employees Worked With
February 14, 2022
What a lovely buying experience! Truly appreciate Kelly’s help on ordering our car and making the entire process smooth and painless. Truly appreciate Kelly’s help on ordering our car and making the entire process smooth and painless. More
by LauraD330
Employees Worked With
February 14, 2022
Westlake BMW provides unparalleled service for good value. The work is flawless. I bought this car to keep it and maintenance is imperative to me. I’m getting genuine BMW parts and work done by mech value. The work is flawless. I bought this car to keep it and maintenance is imperative to me. I’m getting genuine BMW parts and work done by mechanics trained on this hi-tech, high performance car. No one else is touching it. More
by JOHNWOURS
February 12, 2022
BMW had my preordered tires ready for installation. They got my car in quickly and completed the installation and alignment within their estimated time. got my car in quickly and completed the installation and alignment within their estimated time. More
by GCHRIS575
Employees Worked With
