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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
September 13, 2021
I was out of town and in need of a tire balance.They I was out of town and in need of a tire balance. They were able to get me in immediately and resolve my issue. The technicians thoroughness and comm I was out of town and in need of a tire balance. They were able to get me in immediately and resolve my issue. The technicians thoroughness and communication was very appreciated. And the service rep who helped me was also great to deal with. I will definitely recommend them to my friends and family who live in that area. More
by kevinkevmack
Verified CustomerEmployees Worked With
Jim Strunk
September 12, 2021
We love working with Jerry! We appreciate how ready he is to help us find the right car to fit our needs and keep in touch throughout the process. He has earned our loyalty with this being my 3rd car purcha to help us find the right car to fit our needs and keep in touch throughout the process. He has earned our loyalty with this being my 3rd car purchase. Ian was a delight! He is an informative and thorough as he helped me set up my car to fit me needs. Mike in finance really wanted to connect with me as a person as we signed the paperwork. A completely wonderful experience! I love my car!! More
by Tbelle25
September 10, 2021
Kelly did a nice job through the whole sales process and Ian tech support was excellent. Overall I was very satisfied with my experience at Westlake BMW Ian tech support was excellent. Overall I was very satisfied with my experience at Westlake BMW More
by DSUNKLE
September 10, 2021
I purchased the vehicle online and paid cash, but the logistics of getting the car, title, and customer service was below expectations once they got my money. logistics of getting the car, title, and customer service was below expectations once they got my money. More
by GRAVESMG
September 09, 2021
Great customer service. They need more loaners though. Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you More
by EMAD Elbadawy
September 09, 2021
BMW of Westlake does a great job staying in touch before during and after the visit. You get text reminders text updates and nice valet cars. during and after the visit. You get text reminders text updates and nice valet cars. More
by jpdbathtwp
September 09, 2021
Jim has assisted me with service since 2011. Always helpful and knowledgeable. I really enjoyed the technicians video of the service and recommendations great news extra! helpful and knowledgeable. I really enjoyed the technicians video of the service and recommendations great news extra! More
by MASDURHAM
Employees Worked With
Jim Strunk
September 09, 2021
Brittaney did a terrific job arranging appointment. She is always very professional and accommodating. My husband and I appreciate Brittaney’s friendliness and follow-through. is always very professional and accommodating. My husband and I appreciate Brittaney’s friendliness and follow-through. More
by IPAD
Employees Worked With
September 09, 2021
Ken was my salesperson and the dealership is the best I have ever done business with. This is my 5th BMW I have bought!!!! I will always go back here!! have ever done business with. This is my 5th BMW I have bought!!!! I will always go back here!! More
by Ricka11
September 08, 2021
Nate was wonderful and the service was great! The roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. roadside assistance was great very friendly. Didn’t have to wait long. Experience was wonderful very happy. More
by Theresa
Employees Worked With
Nate Lieb
