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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
5,399 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 5,399 reviews

October 03, 2026

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
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October 03, 2026

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
Print
October 03, 2026

Good this time! Got it done sooner than I was told it would be! Why? More

by gymp1954
Recommend Dealer
Yes
Employees Worked With
Several
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Oct 05, 2026 -

BMW of Westlake responded

Thank you for the great feedback! We are thrilled to hear that we were able to get your vehicle wrapped up ahead of schedule. Our service team and technicians work hard to streamline our workflow and maintain efficiency in the shop, so whenever a repair or maintenance service goes smoothly without unexpected delays, we love being able to return your vehicle to you sooner than expected. We appreciate your business and look forward to taking care of you again at BMW of Westlake!

October 03, 2026

Very professional. In and out and a nice wash. Will use again for my needs More

by TIM.MILANICH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 05, 2026 -

BMW of Westlake responded

Thank you for the wonderful feedback! We are delighted to hear that you had a quick, professional experience and enjoyed the complimentary car wash. We appreciate your business and look forward to assisting you with all your vehicle needs at BMW of Westlake!

October 03, 2026

Good experience! Matt was very helpful and went out of his way to do more, I show BMW and him my personal appreciation! More

by EMILYG334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

BMW of Westlake responded

Thank you so much for the wonderful review! We are thrilled to hear that Matt took such great care of you and went above and beyond during your visit. We will be sure to pass along your personal appreciation to him. Thank you for choosing BMW of Westlake, and we look forward to seeing you again!

October 01, 2026

Really nice experience. Corey is was very thorough at explaining my car repairs and future car needs. More

by janelsellscle
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
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Oct 05, 2026 -

BMW of Westlake responded

Thank you so much for the great review! We are thrilled to hear that Cory took the time to thoroughly explain both your immediate repairs and your vehicle's future maintenance needs. Clear communication and proactive care are top priorities for us, and we appreciate your trust in BMW of Westlake!

October 01, 2026

Service is usually very good, but I was disappointed this time with the long four day wait for interior detailing to be completed. More

by BWAFFEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Wagner
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

BMW of Westlake responded

Thank you for taking the time to share your feedback with us. While we are glad to hear your service experience is usually very good, we sincerely apologize for the four-day delay in completing your interior detailing on this visit. We understand how frustrating it is to be without your vehicle longer than expected, as we always aim to provide a prompt turnaround without compromising on quality. We truly appreciate your patience and your continued business, and we will work to ensure your future visits to BMW of Westlake run much more smoothly.

September 30, 2026

Excellent customer service and my car was fixed and professional Love how they reply back to my text and took care of the problem with my car and the way handle my service More

by LOUODEN1
Recommend Dealer
Yes
Employees Worked With
Matthew and Brittany
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Oct 10, 2026 -

BMW of Westlake responded

Thank you for sharing your experience! We're delighted to hear our team took great care of you and kept communication easy via text. We appreciate your trust in BMW of Westlake and look forward to serving you again in the future!

September 30, 2026

Always very helpful and knowledgeable Kevin is the best very professional and easy to work with More

by TMAJ40
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
Print
Oct 10, 2026 -

BMW of Westlake responded

Thank you so much for the fantastic feedback! Kevin is a key part of our team, and we're thrilled to hear his professionalism and knowledge made your visit so seamless. We'll be sure to pass along your compliments to him, and we look forward to seeing you again!

September 29, 2026

Cory is very professional- good to work with He anticipates what I am thinking He is very approachable More

by bprendergast61
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Print
Oct 10, 2026 -

BMW of Westlake responded

Thank you for the wonderful feedback! Cory is a fantastic asset to our team, and we're glad to hear that his professional, approachable manner and ability to anticipate your needs made working with him such a great experience. We'll be sure to pass along your compliments to him, and we look forward to serving you again at BMW of Westlake!

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