BMW of Westlake

Excellent The entire team was outstanding and were extremely helpful in the new car purchasing process. Thanks to all! extremely helpful in the new car purchasing process. Thanks to all! More

Top class people and top class service , I would highly recommend this dealership to friends and family recommend this dealership to friends and family More

Kelly was incredible to work with and made the process of purchasing my BMW as seamless as possible! She is an asset to BMW Westlake and earns my highest recommendation! purchasing my BMW as seamless as possible! She is an asset to BMW Westlake and earns my highest recommendation! More

Best experience at a dealership I have ever had. Very welcoming and accommodating from start to finish. Dirk was tremendous and I left the dealership extremely happy with my purchase. Very welcoming and accommodating from start to finish. Dirk was tremendous and I left the dealership extremely happy with my purchase. More

Kevin in service is very competent and assured us our vehicle would be restored to new condition. Our mechanical problem was resolved satisfactorily. I plan to return for scheduled maintenance. vehicle would be restored to new condition. Our mechanical problem was resolved satisfactorily. I plan to return for scheduled maintenance. More

Oil change And complete check up and updates on computer Every thing was very satisfying Every thing was very satisfying More

Jonathon was able to recover almost all of my settings after a factory reset was done and I am very thankful for his time to explain what he had to do after a factory reset was done and I am very thankful for his time to explain what he had to do More

Everything was fast easy and painless. Will recommend. That's all I have. I'm a man of few words. Will recommend. That's all I have. I'm a man of few words. More

I am pleased with the service at this location. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. From the management to the service center I appreciate the straightforward information about my vehicle they give me when I bring my vehicle to them. I can't say enough good about this dealership. More

I purchased a certified used vehicle from another dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be pro dealership in another state and was confident based on the description of the certified used program that I was receiving a vehicle that would be problem free, and that if there were problems, that I would be well taken care of because the vehicle was certified and all of the factory warranties were in full force. However, I experienced some difficulties with one of the keys provided with the vehicle and noticed a minor problem with one of the exterior lights. I took it to my local dealership to have these concerns addressed, confident that they would be covered under the vehicle warranty. Approximately 10 minutes after handing the car over to the service department, the service agent came over to warn me that because the vehicle appeared to have had some sort of collision service done by the previous dealership, that they may not cover the repairs under warranty. This did not instill confidence with me and made me very uncomfortable. Furthermore, the problem with the key was not properly evaluated or addressed and I ended up having to come back a second time for them to reevaluate and eventually order a replacement part. Once the replacement part arrived, I expected to be contacted but I was not- I waited a week and then called in to find out that the part had arrived but I was not notified and that I would need to set up another service appointment, my third, to have this issue addressed. Fortunately all the repairs are being covered under warranty, so the unsettling comment that was made to me on my first visit, appeared to serve no purpose other than to make me uncomfortable. I hope that when I return for the third time to have the replacement key programmed that my problems will be at an end. More