BMW of Westlake

Much appreciation to the team in getting my car serviced and back to me the same day!! and back to me the same day!! More

Matthew provided outstanding service and made the entire experience easy from start to finish. I also really appreciated the technician’s detailed video inspection—it was thorough, informative, and gave me experience easy from start to finish. I also really appreciated the technician’s detailed video inspection—it was thorough, informative, and gave me complete confidence in the recommended service. The transparency and level of customer care are exactly why I continue to choose BMW. Thank you to the entire team for a great experience! More

Good service from Cory and staff. Easy to pay on my phone after completion, too. Easy to pay on my phone after completion, too. More

I had great experience here dealing with Matt. He was on top of it all around ! He made sure to check in and assist with all my needs I will definitely deal with him and BMW again! He was on top of it all around ! He made sure to check in and assist with all my needs I will definitely deal with him and BMW again! More

Outstanding experience buying my 2027 M3 from BMW of Westlake, and a big part of that was my salesperson, Nez Faraj. His communication was excellent from the first conversation — responsive, clear, and Westlake, and a big part of that was my salesperson, Nez Faraj. His communication was excellent from the first conversation — responsive, clear, and no pressure — and he kept me informed at every step. Pricing was very competitive and the financing was a real strength, with a competitive loan rate that made the numbers work. Delivery was remarkably fast too: I ordered in March and took delivery in June, roughly three months versus the 8–12 months I'd been told to expect elsewhere. As an out-of-state buyer in Michigan, I was most impressed by how proactively Nez and the team handled the cross-state title and registration paperwork. It could have been a headache, but they were organized and thorough and got everything filed correctly so I could get my plates without trouble. They even gave me a hands-on walkthrough of the car before I drove off. Professional, efficient, and genuinely helpful even after the sale. Highly recommend BMW of Westlake — and ask for Nez Faraj. More

Extremely knowledgeable. Very professional and a quick and efficient process to get a new vehicle! Very professional and a quick and efficient process to get a new vehicle! More

I pulled into a clean service bay. Kevin was friendly even though it was first thing on a Monday morning! He checked me in efficiently and gave me a verbal quote on my service. The wai Kevin was friendly even though it was first thing on a Monday morning! He checked me in efficiently and gave me a verbal quote on my service. The waiting area is nice. 2 hours later, I paid and was in my car that they had washed for me. More

Kevin is always very responsive to any concerns and quite efficient in his interpersonal dealings with clients. He is a true value to the dealership. efficient in his interpersonal dealings with clients. He is a true value to the dealership. More

My experience with Kelly was outstanding. She went above and beyond throughout the entire process, making everything smooth, easy, and stress-free. She was knowledgeable, professional, and tr She went above and beyond throughout the entire process, making everything smooth, easy, and stress-free. She was knowledgeable, professional, and truly cared about ensuring I had a great experience. As for BMW itself, I believe I purchased a reliable, well-maintained vehicle in excellent condition at a fair price. I am very satisfied with both the service I received and my purchase. More

It was pleasant and short Kevin was great and very informative It was convenient to make an appointment informative It was convenient to make an appointment More