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Kevin Wagner
Kevin Wagner at BMW of Westlake

Kevin Wagner

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

4.9
93 Reviews
4.9

93 Reviews

Write a Review

Dealership Experience

1 yr, 7 mos

Industry Experience

27 yrs, 2 mos

93 Reviews of Kevin Wagner

October 12, 2026

Dealership Rating
Employee Rating

Outstanding! I like that you guys treat your clients with respect their time! I like that you are quick in response! More

by OLGABLASHCHAK
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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October 10, 2026

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Kevin and the service team go the extra mile to make sure we are happy with the work performed and the treatment we received. More

by paper2vial
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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October 10, 2026

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Quick (lol) & efficient as always All it needs is free donuts to be perfect. More

by Ray Z
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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October 09, 2026

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Kevin was fantastic! But I’ve been in before and couldn’t find anyone to help me even though they were all in their offices staring at me! More

by DEDENADER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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October 08, 2026

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Customer focused service team. Kevin Wagner went out of his way to take care of both of our vehicles and made sure we were fully satisfied with our experience at the dealership! More

by paper2vial
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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October 03, 2026

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Employee Rating

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

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Oct 05, 2026

BMW of Westlake responded

Thank you so much for the fantastic feedback! We are thrilled to hear that your vehicle felt great on the road with the new tires and alignment, and that you enjoyed picking it up spotlessly clean. Providing reliable work and a great experience every time is what we strive for, and we appreciate your continued trust in BMW of Westlake!

October 03, 2026

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Employee Rating

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Print

October 03, 2026

Dealership Rating
Employee Rating

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Print

October 03, 2026

Dealership Rating
Employee Rating

Very professional. In and out and a nice wash. Will use again for my needs More

by TIM.MILANICH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2026

BMW of Westlake responded

Thank you for the wonderful feedback! We are delighted to hear that you had a quick, professional experience and enjoyed the complimentary car wash. We appreciate your business and look forward to assisting you with all your vehicle needs at BMW of Westlake!

October 01, 2026

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Employee Rating

Service is usually very good, but I was disappointed this time with the long four day wait for interior detailing to be completed. More

by BWAFFEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

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Oct 05, 2026

BMW of Westlake responded

Thank you for taking the time to share your feedback with us. While we are glad to hear your service experience is usually very good, we sincerely apologize for the four-day delay in completing your interior detailing on this visit. We understand how frustrating it is to be without your vehicle longer than expected, as we always aim to provide a prompt turnaround without compromising on quality. We truly appreciate your patience and your continued business, and we will work to ensure your future visits to BMW of Westlake run much more smoothly.

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