I recently had my first experience at BMW of Westlake,
and I must say it was outstanding from start to finish. Kevin in the service department welcomed me warmly and took the time to explain what services
and I must say it was outstanding from start to finish. Kevin in the service department welcomed me warmly and took the time to explain what services would be performed on my vehicle. He also offered me a warranty oil change special that was simply too good to pass up.
The lobby provided a comfortable and pleasant atmosphere while I waited for my car, which added to the positive experience. Once the service was completed, Kevin meticulously went over what had been done on my vehicle. He then assisted me at the payment counter, where I encountered another friendly employee who made the process seamless.
Overall, my visit to BMW of Westlake was very satisfying. I hope that all my future experiences with this dealership will be just as enjoyable!
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by GINOBLAIR
Verified Customer
Verified Customer
Service Price Transparency
Kevin was wonderful to work with.
He let me know what was going on along the way and checked in regularly. I never mind waiting as the space is conducive for working remotely. Just wo
He let me know what was going on along the way and checked in regularly. I never mind waiting as the space is conducive for working remotely. Just would be nice to have access to secure internet so Indidnt have to use my hot spot.
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by AUDRAKESSLER3385
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
BMW of Westlake responded
Thanks so much for the kind words! We’re glad Kevin took great care of you and kept you updated throughout the process. And we appreciate the feedback about the Wi-Fi—we’ll definitely look into that!
He went over everything they did with my car.
He also answered a couple of questions I had about detailing.
He also answered a couple of questions I had about detailing.
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by Mickeyatc
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Sep 03, 2026 -
BMW of Westlake responded
Thank you for the great review! We’re glad our team took the time to walk you through everything that was done and answer your detailing questions. We appreciate you choosing BMW of Westlake and look forward to taking care of you again!
Good experience overall Would have like to have seen the
car cleaned Spots on the car from not drying out after car wash i assume
car cleaned Spots on the car from not drying out after car wash i assume
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by HKM
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Sep 03, 2026 -
BMW of Westlake responded
Thank you for sharing your feedback. We’re glad to hear you had a good experience overall, but we’re sorry the vehicle wasn’t returned in the condition you expected. We appreciate you pointing this out, and we’ll make sure our team pays closer attention to the final presentation after a wash. We truly appreciate your business and hope to make your next visit a five-star experience!
Easy to work with.
On time. Liked getting videos of the work that was done
On time. Liked getting videos of the work that was done
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by SANFORD3064
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Sep 03, 2026 -
BMW of Westlake responded
Thank you for the great review! We’re glad you found the process easy and that everything was completed on time. We’re also happy you enjoyed the video updates—it’s important to us that you can see exactly what was done with your BMW. We truly appreciate your business and look forward to taking care of you again!
Great as always Great great great great Great great great
great Great great great great
great Great great great great
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by YAHYAHAMDAN
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Sep 03, 2026 -
BMW of Westlake responded
Thank you for the GREAT review! We love hearing that you continue to have great experiences with our team. We truly appreciate your continued trust in BMW of Westlake and look forward to keeping the “great” streak going!
All good.
Nice guy . Excellent service . I'll be back You guys kick xxx
Nice guy . Excellent service . I'll be back You guys kick xxx
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by JOSHANGELOTTA
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Wagner
Sep 03, 2026 -
BMW of Westlake responded
Thank you for the awesome review! We’re glad you had a great experience and that our team provided excellent service. We appreciate the kind words and look forward to having you back—thanks for choosing BMW of Westlake!
Quickly took care of my needs when I needed my tire
replaced because of damage from road debris.
replaced because of damage from road debris.
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by David T
Service Price Transparency
Easy to schedule appointments, Convenient drop off,
shuttle or loaner options and work done right the first time by skilled techs
shuttle or loaner options and work done right the first time by skilled techs
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by duanej
Service Price Transparency
Ken Delk was my salesman in a recent transaction.
My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted
My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!!
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by JEZUZEK