Kevin Wagner
Kevin Wagner at BMW of Westlake

Kevin Wagner

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

4.9
80 Reviews
4.9

80 Reviews

Write a Review

Dealership Experience

1 yr, 6 mos

Industry Experience

27 yrs, 1 mo

80 Reviews of Kevin Wagner

September 22, 2026

Dealership Rating
Employee Rating

Got my car in and serviced promptly and as cost effective as possible, Thank you! More

by GRIFLEEANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 19, 2026

Dealership Rating
Employee Rating

Excellent We continue to have great experiences with the staff at BMW of Westlake and will continue to recommend them to others More

by MARSVINCE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

September 17, 2026

Dealership Rating
Employee Rating

See above for details Great experience. Speedy. Easy to get appointments in. Kind people in service all around. More

by LUDOCHKA47
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

September 16, 2026

Dealership Rating
Employee Rating

Service staff was incredibly helpful when we had a flat tire. They replaced our tires very quickly and answered all of our questions in a very timely manor. More

by AMYBANDWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 12, 2026

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I recently had my first experience at BMW of Westlake, and I must say it was outstanding from start to finish. Kevin in the service department welcomed me warmly and took the time to explain what services More

by GINOBLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 31, 2026

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Kevin was wonderful to work with. He let me know what was going on along the way and checked in regularly. I never mind waiting as the space is conducive for working remotely. Just wo More

by AUDRAKESSLER3385
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

BMW of Westlake responded

Thanks so much for the kind words! We’re glad Kevin took great care of you and kept you updated throughout the process. And we appreciate the feedback about the Wi-Fi—we’ll definitely look into that!

August 28, 2026

Dealership Rating
Employee Rating

He went over everything they did with my car. He also answered a couple of questions I had about detailing. More

by Mickeyatc
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Sep 03, 2026

BMW of Westlake responded

Thank you for the great review! We’re glad our team took the time to walk you through everything that was done and answer your detailing questions. We appreciate you choosing BMW of Westlake and look forward to taking care of you again!

August 27, 2026

Dealership Rating
Employee Rating

Good experience overall Would have like to have seen the car cleaned Spots on the car from not drying out after car wash i assume More

by HKM
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Sep 03, 2026

BMW of Westlake responded

Thank you for sharing your feedback. We’re glad to hear you had a good experience overall, but we’re sorry the vehicle wasn’t returned in the condition you expected. We appreciate you pointing this out, and we’ll make sure our team pays closer attention to the final presentation after a wash. We truly appreciate your business and hope to make your next visit a five-star experience!

August 25, 2026

Dealership Rating
Employee Rating

Easy to work with. On time. Liked getting videos of the work that was done More

by SANFORD3064
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Sep 03, 2026

BMW of Westlake responded

Thank you for the great review! We’re glad you found the process easy and that everything was completed on time. We’re also happy you enjoyed the video updates—it’s important to us that you can see exactly what was done with your BMW. We truly appreciate your business and look forward to taking care of you again!

August 22, 2026

Dealership Rating
Employee Rating

Great as always Great great great great Great great great great Great great great great More

by YAHYAHAMDAN
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Sep 03, 2026

BMW of Westlake responded

Thank you for the GREAT review! We love hearing that you continue to have great experiences with our team. We truly appreciate your continued trust in BMW of Westlake and look forward to keeping the “great” streak going!

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