Kevin Wagner

Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

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Much appreciation to the team in getting my car serviced and back to me the same day!! and back to me the same day!! More

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I pulled into a clean service bay. Kevin was friendly even though it was first thing on a Monday morning! He checked me in efficiently and gave me a verbal quote on my service. The wai Kevin was friendly even though it was first thing on a Monday morning! He checked me in efficiently and gave me a verbal quote on my service. The waiting area is nice. 2 hours later, I paid and was in my car that they had washed for me. More

by Jody7183 Verified Customer Verified Customer

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Kevin is always very responsive to any concerns and quite efficient in his interpersonal dealings with clients. He is a true value to the dealership. efficient in his interpersonal dealings with clients. He is a true value to the dealership. More

by MRTHOMAS1970 Verified Customer Verified Customer

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It was pleasant and short Kevin was great and very informative It was convenient to make an appointment informative It was convenient to make an appointment More

by Nissan owner Verified Customer Verified Customer

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I was pleased with the way Kevin explained the service that was provided. He was very professional. that was provided. He was very professional. More

by DONLANCE56 Verified Customer Verified Customer

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I like the communications and update pertaining to my vehicle. I really like the video system. vehicle. I really like the video system. More

by Zack Reed Verified Customer Verified Customer

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Initial sales experience was very helpful and low maintenance. First service encounter to detail the car was excellent as was the customer experience with Kevin! maintenance. First service encounter to detail the car was excellent as was the customer experience with Kevin! More

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It was a pleasant experience. Specifically I had a very nice conversation with the young man who drove me back to my office. I was impressed with his professional demeanor. The ea Specifically I had a very nice conversation with the young man who drove me back to my office. I was impressed with his professional demeanor. The easy way he talked showed confidence and kindness. More

by HASSELBACHERCARY Verified Customer Verified Customer

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went in for a thirty-six-month oil change and car review. all technicians were spot on and excellant all technicians were spot on and excellant More

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