BMW of Westlake

The service on my car was excellent but I had an issue with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the ma with the payment. The credit card machine was not working. They asked me to leave my credit card information on a post it note to be used when the machine was working. I did it but was uncomfortable about it after leaving. I didn’t like the idea of my information being left in that way. I will have to watch my statement for any possible fraud charges in the future since I don’t know what happened to that post it note. It could have fallen into the wrong hands. More

Britney in customer service always does an outstanding job as well as Nez who always goes above and beyond no matter what I need when I visit job as well as Nez who always goes above and beyond no matter what I need when I visit More

The entire service team including Nate, John and Brittany have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years a have all been outstanding to work with and ensure each service trip is excellent. I have been getting cars from BMW westlake for the past 10 years and the experience from sales to service has been a pleasant one. More

BMW of Westlake’s Jim Strunk makes owning my BMW easy. I appreciate the ease of scheduling with available courtesy vehicles all while housed in a clean, organized, and nicely designed studio which makes fo appreciate the ease of scheduling with available courtesy vehicles all while housed in a clean, organized, and nicely designed studio which makes for a successful visit. Jim’s passion for the brand is evident as he helps his customers make informed decisions. Thank you ! More

I needed a recall service done. They were able to get me in around my schedule. Was told on the phone expect an hour. Nate had my car checked in and out of service withing 25 mins. in around my schedule. Was told on the phone expect an hour. Nate had my car checked in and out of service withing 25 mins. More

Great dealership and people at this location. I would highly recommend them. They are service oriented. They are very respectful. The pricing is high. They are the best. highly recommend them. They are service oriented. They are very respectful. The pricing is high. They are the best. More

Very convenient! Returned my car to the office, which saved me a trip. Gave me a rental to use over the weekend because my car needed a piece replaced. saved me a trip. Gave me a rental to use over the weekend because my car needed a piece replaced. More

Majority of the customers and staff didn’t have Masks on It was strange they had mask signs up but even the staff didn’t follow It was strange they had mask signs up but even the staff didn’t follow More

Brittany in the service department was extremely professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. professional and personable. She even remembered me from over a year ago. The atmosphere is clean, friendly, upscale yet unpretentious. More

Britney in customer service was fantastic. Getting a loaner car took no time a all and the entire service process was seamless. Thank you very much! loaner car took no time a all and the entire service process was seamless. Thank you very much! More