BMW of Westlake

Working with Christian was great. He kept me informed of the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian More

Christian was good. Was able to get me in quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. More

Excellent service. Everything was fast and getting text messages is really convenient. I would recommended friends and family to get services at this location. No complaints messages is really convenient. I would recommended friends and family to get services at this location. No complaints More

Cassie is always there for me if I have any issues with my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! More

Great dealership and great people to work with. Steve, Dan, and Rob made the buying process easy and effortless. Will buy from them again and I live in Texas. Dan, and Rob made the buying process easy and effortless. Will buy from them again and I live in Texas. More

I love Ganley BMW. The staff is so helpful and kind. They all go above and beyond, especially Cassie. I will not go anywhere but here! They all go above and beyond, especially Cassie. I will not go anywhere but here! More

Amazing experience… Great dealership to work with for a vehicle! Highly recommend!!! Steve David was the best handled all of my questions and concerns in a timely fashion and was truly top-notch! vehicle! Highly recommend!!! Steve David was the best handled all of my questions and concerns in a timely fashion and was truly top-notch! More

Cassie always goes out of her way to be helpful and the service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. More

Cassie was great to work with. Ryan, the driver who dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the 4 pieces of luggage--I had to take off the cover in the back to fit the luggage. Overall, appreciated the fact that my car could be fixed while out of town and the convenience of pick up/drop off but Ryan needs customer service skills since this reflects poorly on the dealership and BMW in general. More

My car smells bad after the service. I don’t know if it’s the chemical coating that was installed - or something weird after the car was washed. If it’s the chemicals, I should have been informed that was a the chemical coating that was installed - or something weird after the car was washed. If it’s the chemicals, I should have been informed that was a problem before I bought the service. More