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BMW of Westlake
Westlake, OH
4,607 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,607 reviews
June 29, 2020
I usually go to Westlake for service but this location was very comfortable and quick. I was taken at my scheduled time and the car wash was Great. was very comfortable and quick. I was taken at my scheduled time and the car wash was Great. More
by REDLIONINC
Verified CustomerEmployees Worked With
Cassie Thadeus
June 26, 2020
Service My review is for Christian, at your Middleburg Hts. dealership...he’s always friendly and very informative. He’s always a big help for me. My review is for Christian, at your Middleburg Hts. dealership...he’s always friendly and very informative. He’s always a big help for me. More
by WILLIAMBLALOCK44
Employees Worked With
Christian Gufreda
June 26, 2020
I had a new M3 muffler system installed. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. All involved did a great job. Thank you! This review box is requiring a 25 word minimum so I will just type this sentence until it is reached. More
by SCRUZ1501
Employees Worked With
Sorry, I don't recall all the names.
June 25, 2020
Very knowledgeable staff the did a great job We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep up the good work. More
by FSPIECH
Employees Worked With
Cassie Thadeus
June 25, 2020
Very professional especially as we deal with virus issues. Salesperson was open and friendly. The negotiations were fair and mostly transparent. I felt good about the price and the deal I received. issues. Salesperson was open and friendly. The negotiations were fair and mostly transparent. I felt good about the price and the deal I received. More
by WALLYNAMETH
June 25, 2020
Rebate still not received $750 rebate promised at purchase still not received as of this date. John Redden, my salesperson, has tried to resolve the issue several times. H $750 rebate promised at purchase still not received as of this date. John Redden, my salesperson, has tried to resolve the issue several times. He is trying again as of this date. But to no avail as of today. More
by WINDICE11
Employees Worked With
June 25, 2020
They always make it easy!!! Getting your car serviced is typically not something I would ever look forward to, but Ganley BMW makes it SUPER EASY and does it right the first time Getting your car serviced is typically not something I would ever look forward to, but Ganley BMW makes it SUPER EASY and does it right the first time. More
by JESSE36
Employees Worked With
Cassie Thadeus, Steve David
June 25, 2020
Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! More
by TinaP
Employees Worked With
Other Employees :
Christian Gufreda
June 25, 2020
flawless Cassie is top notch as well as Christian. I always take my car to serviced here and will continue to go to BMW of Middleburg Cassie is top notch as well as Christian. I always take my car to serviced here and will continue to go to BMW of Middleburg More
by CLEADBETER
Employees Worked With
Cassie Thadeus, Christian Gufreda
June 24, 2020
Very professional and courteous. My appointment was on time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done. More
by JTALION
Employees Worked With
Cassie Thadeus, Christian Gufreda
