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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
May 17, 2020
First BMW First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat aro First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat around the bush with us. Would defiantly buy from again. More
by aegott
Employees Worked With
May 17, 2020
Quick, knowledgeable, thorough sales process. Great communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... More
by PAUL.TAYLOR
Verified CustomerMay 17, 2020
Very Proffesional Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the dealership was not to bad and was greeted by all, very friendly. Dan Walker had all the paperwork and the process went quickly.. Very impressed will the dealership and everyone's professional manner. More
by ted4488
May 14, 2020
First time online car purchase Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great experience. More
by JOEZANELLO
May 14, 2020
Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job More
by KOENINGERHARALD65
Employees Worked With
Cassie Thadeus, Greg Kasmer
May 14, 2020
Good customer service and prices had a minor rock chips and they told me to stop in and took care of it free of Charge! and they told me to stop in and took care of it free of Charge! More
by A.MOHAMMAD35X
May 13, 2020
Great experience! Everyone was friendly and professional. This is my first BMW and the team ensured that I was educated on the functions of my vehicle. Thank you! This is my first BMW and the team ensured that I was educated on the functions of my vehicle. Thank you! More
by MHAMMOND1022
May 13, 2020
I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service. More
by rey.jimenez
Employees Worked With
Cassie Thadeus
May 13, 2020
Was easy deal with out a whole bunch of back and forth. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. Initial offered price was reasonable. Dealer was easy to work with and very straight forward. More
by Bummer bound
May 12, 2020
Jimmy is a great guy! Just a few bumps coordinating our financing (using our credit union) but overall a great experience. We’ll be back! financing (using our credit union) but overall a great experience. We’ll be back! More
by LORI.LINN
