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BMW of Westlake
Westlake, OH
5,283 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,283 reviews
June 12, 2026
My experience with Kelly and the dealership was fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, making what is often a stressful experience feel easy and enjoyable. Kelly was especially helpful, patient, and knowledgeable, taking the time to answer all of my questions without ever making me feel pressured. I couldn’t be happier with both the service I received and my new X7. More
by DGRANT190
Verified Customer
June 11, 2026
Stress free and productive. Waiting area had ample power for business use! Service was timely. Waiting area had ample power for business use! Service was timely. More
by BGARRETT4
Employees Worked With
June 11, 2026
I brought my car for service to Westlake from the BMW dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem an dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem and a reasonable service plan. Communication was frequent and easy, and I felt I received excellent service at a reasonable price. More
by kara carter
Employees Worked With
Other Employees :
Charlie Forbes - 10 stars.
June 11, 2026
Kevin was great, promptly getting me checked in. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. During the appointment, he came over and explained my options, which was nice because it wasn't an high pressure sales approach. More
by QWERKLUN
Employees Worked With
June 09, 2026
Kevin, the Service Advisor, provided excellent service as usual as did the entire Service Department. usual as did the entire Service Department. More
by EAGLETRACK1
Employees Worked With
June 08, 2026
Easiest experience buying a car in my life. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. Kelly was fantastic at keeping in constant contact with me, and the rest of the staff are top notch. More
by mduitch61
June 08, 2026
Wonderful service and wonderful people. I’ve been going there for years and they know how to fix vintage BMWs the best I’ve been going there for years and they know how to fix vintage BMWs the best More
by 20SNYDERC5
Employees Worked With
June 06, 2026
Great service as usual, Matthew got things squared away and everything was efficient and timely. and everything was efficient and timely. More
by DUDZIKNT
Employees Worked With
June 05, 2026
I've been coming to the dealership since for almost 25 years..before they came to Westlake. I have also purchased all but one car from them over they years. They are all professional and excellent at what years..before they came to Westlake. I have also purchased all but one car from them over they years. They are all professional and excellent at what they do..and many have become friends. More
by cqrunner
June 04, 2026
Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More
by Doyle-Hamby
