BMW of Westlake

They took great care of us since we entered the dealership and until walked out, I would recommend them to anyone, thank you. We needed to sign new papers and salesman drove to our house to do tha dealership and until walked out, I would recommend them to anyone, thank you. We needed to sign new papers and salesman drove to our house to do that, it is appreciated. More

I am very satisfied with my experience at Ganley BMW. I purchased the 535i model. My salesperson, Ken Delk was very professional and knowledgeable about the car. He went over all details in how to operat purchased the 535i model. My salesperson, Ken Delk was very professional and knowledgeable about the car. He went over all details in how to operate the car, and answered all my questions. He made my car buying experience a pleasant one. More

Incredible dealership ! Shawn is awesome to work with. I drove in from Michigan to buy my car here ! Very, very happy with my purchase ! I had been looking for a vehicle for over 5 weeks and had been to m I drove in from Michigan to buy my car here ! Very, very happy with my purchase ! I had been looking for a vehicle for over 5 weeks and had been to many dealerships. I walked away from many of them because of the poor customer service/salesperson. My experience with Ganley was much different. I would purchase another car from them! More

This is the second car that I bought from Ganley BMW, having purchased an SUV in 2003. I have dealt almost exclusively over the last 8 years with Jim Strunk in the service department. Jim is funny, kin having purchased an SUV in 2003. I have dealt almost exclusively over the last 8 years with Jim Strunk in the service department. Jim is funny, kind, genuine, and most of all honest. These are expensive cars which would imply that the people driving them have money but I have never felt that Jim has tried to take advantage of me or rip me off. I have also worked with Mike in service. Like Jim, Mike is friendly and honest. When Mike has handled my car, he has first tried to rule out the least expensive problems instead of just running up a huge bill. I live in Richmond Heights which is a good distance from the Ganley BMW dealership. In fact, I drive past at least two closer dealerships to get to Ganley and I do so mainly because of the service provided to me which is excellent. When it came time for me to purchase another vehicle, I knew I would get it from Ganley. Ken Delk is an excellent salesman who is available to help answer any and all questions. Ken is knowledgeable. This is the first car that I actually negotiated for by myself and there were no problems with Ken. New car sales manager Thom Henretta was not at Ganley when I bought the SUV. He is friendly and focused on customer service. My new car experience this time was much more pleasant than the one I had when I bought the SUV. Michael Hall in the financial department was patient and did not try to convince me to buy things that I didn't want or need. I am looking forward to getting another SUV from Ganley in 2013. More

It was the best experience in my life to work with the said employees at Ganley BMW. They were Knowledgeable of every aspect of my deal. I recommend to everybody to go to the said dealership to get a hi said employees at Ganley BMW. They were Knowledgeable of every aspect of my deal. I recommend to everybody to go to the said dealership to get a high line car. They are very patients too, even if the customer calls them for little details of they deal non stop, they promptly return the calls. More

Shawn was very professional in the way he worked with me through the entire buying experience. He explained the features and benefits of the 535i Xdrive. Shawn was upfront and honest with me every step of through the entire buying experience. He explained the features and benefits of the 535i Xdrive. Shawn was upfront and honest with me every step of the way. Great Guy. More

John was extremely helpful with my first lease of BMW. He has kept in contact via email and over the phone to make sure that I am happy with everything. Thanks John! He has kept in contact via email and over the phone to make sure that I am happy with everything. Thanks John! More

Ken Delk and the BMW purchase experience was extremely professional and up to my expectations. When a purchase of an an automobile of the quality of a BMW, I expect nothing less. professional and up to my expectations. When a purchase of an an automobile of the quality of a BMW, I expect nothing less. More

Scott Bennett and the manager were fantastic. This is my third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone! More

Had the best price of the dealers in my area. Ordering process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throu process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throughout the buying process. I've purchased other cars from this dealership and came back because they also have an excellent service department. Only minus is most times loaners aren't available in a timely fashion. In order to get one you have to make your appointment many days in advance, which isn't possible when your car breaks down. More