BMW of Westlake

Upgrade They upgraded us from a 2013 BMW to a 2015 BMW for a great price! awesome service and everyone is super friendly and helpful.. Could not have asked fo They upgraded us from a 2013 BMW to a 2015 BMW for a great price! awesome service and everyone is super friendly and helpful.. Could not have asked for a better experience More

Easy first time buy The staff was very friendly and knowledgeable and made buying my first BMW very easy. From the moment I was meet with a very helpful atmosphere. The staff was very friendly and knowledgeable and made buying my first BMW very easy. From the moment I was meet with a very helpful atmosphere. More

X3 lease John Caruso worked with me on my lease of an X3 and trade-in of a 328. Great service. I recommend John and Westlake BMW if you're considering a BMW. John Caruso worked with me on my lease of an X3 and trade-in of a 328. Great service. I recommend John and Westlake BMW if you're considering a BMW. More

Terrific Dealership This is the 8th BMW we have leased or bought and the 4th from BMW of Westlake. John was my advisor for this latest 535 and did a terrific job in helpi This is the 8th BMW we have leased or bought and the 4th from BMW of Westlake. John was my advisor for this latest 535 and did a terrific job in helping me to choose between the different 5 series available. Mike also did a great job in dealing with the financial terms and agreements. I highly recommend both the dealership and these two gentlemen. More

Quick and painless lease buyout. I used Ken Delk to help me with the purchase of my end of lease 2012 335is. Ken provided prompt and no hassle assistance throughout the process. I got I used Ken Delk to help me with the purchase of my end of lease 2012 335is. Ken provided prompt and no hassle assistance throughout the process. I got quotes from several different dealers and their OTD price was the best of the bunch. I choose Ken based on his history of great customer service. You wont be disappointed. More

Great service Great people Great Service , Great People, Everyone was friendly and helpful. Will be back next year to get the husband a new car. awesome job everyone there Great Service , Great People, Everyone was friendly and helpful. Will be back next year to get the husband a new car. awesome job everyone there More

New car purchase Tom, my saleman was awesome. He made the deal painless and quick as possible. Tom, was able to secure my dream car for me. With a big smile and thank Tom, my saleman was awesome. He made the deal painless and quick as possible. Tom, was able to secure my dream car for me. With a big smile and thank you to him for all he did for me. More

M235i xCoupe I was pleased with the professionalism, courtesy, and helpfulness of both the salesman, Scott, and the finance manager, Mike. Scott was accommodating I was pleased with the professionalism, courtesy, and helpfulness of both the salesman, Scott, and the finance manager, Mike. Scott was accommodating to my schedule, and Mike was very efficient in processing the paperwork. More

Great Customer Service John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features John Caruso at BMW of Westlake was very helpful. He took me on a thorough test drive, at first driving himself to show all the amazing safety features and performance of the car, then allowing me to take over. He was able to find the perfect car for me within my price range. John has great knowledge, understanding and enthusiasm for all the BMW products and it shows! Once all the papers were signed, John spent about 45 minutes showing me how to use all the bells and whistles and getting my phone set up on Bluetooth. By the time I was on my way home, I was comfortable with all the new features. BMW of Westlake followed through with all their promises and some. This was by far the best test driving and car buying experience I have ever had. Thank you John & BMW of Westlake for making me a VERY HAPPY CUSTOMER! I will be referring all my friends and family to your facility! More

Best Test Driving Experience John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me h John Caruso at BMW Westlake was very helpful. Before letting me test drive the car, John drove the car while I sat in the passenger seat to show me how the car performed. We went to an open parking lot and performed several quick and/or sudden maneuvers to show off the car's handling and performance. Based on what John showed me while he was driving the car, I was already sold on the car without driving it myself. This was the first time that I had test-driven a car where the sales rep said before you drive it let me show you what it can do. I though it was odd at first, but after experiencing how much of it a difference it made by the time he let me drive it, I really appreciated and could tell what an enthusiast he was of BMW's product. I felt that John and the rest of the BMW Westlake team were very aggressive in their pricing and finding the lowest APR that was out there. This is my first BMW, but my 6th car overall and was the best test driving and buying experience that I have had. More