BMW of Westlake

Ganley provided the most professional and courtious experience I've ever had purchasing a new car. I met several other individuals while they were delivering my car from the General Sales Manager, to experience I've ever had purchasing a new car. I met several other individuals while they were delivering my car from the General Sales Manager, to Sales, to Mechanics. All polite and generally sincere individuals with a passion for what they do! More

John was an excellent advisor on the purchase of my first BMW. He answered all my questions well and educated me without being aggressive. He was more interested in meeting my needs than making a sale. He ga BMW. He answered all my questions well and educated me without being aggressive. He was more interested in meeting my needs than making a sale. He gave me an excellent demo of the car's capabilities and features. The buying process went smoothly and the car with delivered on time as promised. More

Excellent buying experience! This is our second car purchased through Ken Delk, and he was helpful, patient and considerate as usual without a hint of pressure. Frank Steffen went the extra mile to ma purchased through Ken Delk, and he was helpful, patient and considerate as usual without a hint of pressure. Frank Steffen went the extra mile to make sure we got the exact car we wanted from another dealer, and then exceeded our expectations on price. Mike Hall actually made signing the paperwork an informative and enjoyable experience. Ganley remains our go to BMW dealer even though there are two dealerships closer to our home. More

Ganley BMW has an excellent service and sales group. I was able to take advantage of a model year inventory sell-off and get a great deal! was able to take advantage of a model year inventory sell-off and get a great deal! More

I dealt with both. Mr. Steffen & Cuffaro. Frank orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted what orchestrated the deal and as usual was extremely progressional and honest. He made the experience pleasant and painless. No pressure was exerted whatsoever and provided the needed advise. Frankly my prior experience with Ganley dealership was not very statsfying. Frank has changed this image and elevated the par high enough for me to refer my friends and family member to him. As you know an institution needs an honest players to succeed and Frank is paying a pivotal role In improving this image. I thank him for all his efforts and wish him a continuous success in moving this dealership to a different level. Vince is the ultimate gentleman. Both my wife and I dealt with him when we got our cars. He demonstrated extreme knowledge about the car especially my new M6 and had everything ready for me upon delivery. Was able to respond to my inquires and facilitated the transition from my old M6 To the new one. Again made the experience very enjoyable. He is responsive and I have no doubt that he will have a promising carrier in his field. More

Overall I had a good experience at Ganley BMW. The price I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I di I paid for my car including trade-in was good. Ken was not your typical car salesman, no hard sell and didn't pressure me into buying something I didn't want. I was very happy with this and Ken answered any questions I asked and made a fair deal for me. I'm very happy with my car purchase and would recommend Ganley BMW for a new BMW purchase. More

Ken is a wonderful client advisor!! The Ganley BMW expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVIN expirence is fantastic! The level of service was spot on! I will say it's not hard to put a SMILE on your face when you're taking the ULTIMATE DRIVING MACHINE home!!! More

I had a nice experience overall working wtih John Caruso and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. and Robert Strecker. I didn't feel any pressure, they acoomodated my needs with a loaner vehicle, and I left with an experience that I would repeat. More

I'm very picky when it comes to customer service and I can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi can say that Jerry has been amazing to work with going above and beyond to meet his customers’ needs. I met him a few years while looking for a 328xi coupe and he impressed me so much that I’ve been recommending him to family and friends ever since. When I decided to purchase another car, he was the first (and only) person I called to help locate a CPO, fully loaded, manual transmission Z4 sDrive35i. It was a rare combination and difficult to find - but he did it. If you’re looking for a salesperson that acts more like a trusted family friend than someone only trying to close a sale, Jerry’s the one to call. More

Professional yet friendly — interested in the customer. A great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. great experience. My sales associate Ken Delk was especially helpful. I highly recommend him if you are in the market for a BMW. More