BMW of Westlake

Scott Bennett and the manager were fantastic. This is my third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone! More

Had the best price of the dealers in my area. Ordering process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throu process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throughout the buying process. I've purchased other cars from this dealership and came back because they also have an excellent service department. Only minus is most times loaners aren't available in a timely fashion. In order to get one you have to make your appointment many days in advance, which isn't possible when your car breaks down. More

shawn took care of me despite the fact the beemer i ordered was snowed in chicago possibly up to a week. i told him i need my vehicle and he closed the sale with the service. he told me to just be ordered was snowed in chicago possibly up to a week. i told him i need my vehicle and he closed the sale with the service. he told me to just be at the dealership on the agreed upon date and he would take care of me. I was hesitant but was their as agreed and he picked me up with a demo i could use until my beemer was delivered. Almost the exact car! When my car came in, he brought it to my door step. i'm from michigan and i must say i never expected this kind of service. ill be seeing them in another yr or so for an upgrade don moore More

Shawn Redic is the most experienced car salesman I have dealt with when buying a car. I would recommed him to anyone Interested in purchasing a car. Joe Aina is very knowledgable in the mechanical aspect dealt with when buying a car. I would recommed him to anyone Interested in purchasing a car. Joe Aina is very knowledgable in the mechanical aspects of BMW automobiles. He solved a mechanical problem that four other dealerships missed. The dealership was and is very courteous and responsive to my customer concerns. More

Ed hall has to be the best in car sales I have ever dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all buisiness with a twist..Customer relations as well.This dealership he is with should value him like gold... More

I found Jerry well versed in his product. He clearly pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I knew exactly what I needed to do so. More

I don't normally go to Ganley BMW because the service was always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get new windshield wiper blades. I was very kindly greeted at the front door, which is new!! I also was introduced to the new manager Frank Steffen. He was very nice and lead us to the Cassie the Service advisor who made our experience very easy and quick. Bill the sales and parts director was also very helpful and nice. Dan Worked hard to fix my windshield problem, and it was a very nice and great change from my past experience at Ganley. I will be happy to return to Ganley in the future for service and sales. I will also let all my BMW friends know Ganley is a much more professional dealership now. Thanks again to Frank, Bill, Cassie and Dan!! More

scott was an excellent salesman. he knew the product well and answered all of our questions with professionalism and patience. he also took us for a test drive and let my wife drive the car and then sh well and answered all of our questions with professionalism and patience. he also took us for a test drive and let my wife drive the car and then she was completely sold on it. it was as good experience at ganleys. everyone was very nice. More

There were difficulties learning to use a feature that was resolved after the necessary, but simple defiecency was exposed. The patience and resolve was appreciated. was resolved after the necessary, but simple defiecency was exposed. The patience and resolve was appreciated. More

I'm glad my friend referred me to Andy! I would highly recommend seeing him if you are looking for a new car or SUV. From the detail guy (Sam) to the finance guy (Mike Hall) to the service advisor (Jim), recommend seeing him if you are looking for a new car or SUV. From the detail guy (Sam) to the finance guy (Mike Hall) to the service advisor (Jim), everyone at Ganley made it a great experience for owning my first BMW. More