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BMW of Westlake
Westlake, OH
4,562 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,562 reviews
September 07, 2024
I appreciate the prompt, courteous service. The waiting area could use more seating or, even better, more desk space. The waiting area could use more seating or, even better, more desk space. More
by SLORTON0
Verified CustomerEmployees Worked With
September 07, 2024
John Caruso is the best salesman! He has impeccable integrity. I will always be loyal to John, Mike and Bob! I highly recommend this trio to any person and or family looking to purcha He has impeccable integrity. I will always be loyal to John, Mike and Bob! I highly recommend this trio to any person and or family looking to purchase a BMW from Westlake Ohio. More
by cuyahoga14
Employees Worked With
Other Employees :
Michael Fadel
September 05, 2024
We were travelling from New Jersey to Chicago when our BMW I4 broke down. The BMW dealership of Westlake provided excellent support and service. I highly recommend their service department. BMW I4 broke down. The BMW dealership of Westlake provided excellent support and service. I highly recommend their service department. More
by jschmidt
Employees Worked With
September 03, 2024
Ken had excellent knowledge of the car we were interested in buying. I was so glad he was able to help my wife get exactly what she wanted and we were pleased with both Ken and the car. An A plus experie in buying. I was so glad he was able to help my wife get exactly what she wanted and we were pleased with both Ken and the car. An A plus experience all around. More
by rgraham500
Employees Worked With
September 03, 2024
Cory was competent, polite, and courteous - he is appreciated an I will continue returning for my services. appreciated an I will continue returning for my services. More
by ALVINBLINDSAY
Employees Worked With
August 31, 2024
The hospitality is really nice and very personal. My buying expedience, there is the Best Love it My buying expedience, there is the Best Love it More
by CYNTHIA.BESTER7650
Employees Worked With
Other Employees :
Michael Fadel, Ryan Andexler
August 31, 2024
I’m extremely disappointed on the X1 vehicle (lemon) that BMW Westlake (Nez Faraj) sold me. Go check the terrible history and failed items on the report. I just got it back from service again. The staff is c BMW Westlake (Nez Faraj) sold me. Go check the terrible history and failed items on the report. I just got it back from service again. The staff is cold and sterile. I had to speak to the regional manager about his team and this vehicle, fighting over high maintenance costs-embellished fees. I’ll never buy from BMW-Westlake again. More
by HAIG
August 30, 2024
Brought my car in for a tire leak and there was some issues with finding my tire/wheel warranty. Service department was very helpful and got in contact with Allstate and resolved the issues. issues with finding my tire/wheel warranty. Service department was very helpful and got in contact with Allstate and resolved the issues. More
by SOEUMSOK
Employees Worked With
August 29, 2024
Very professional and courteous staff. The facilities are very clean and welcoming. Will go here whenever need be. The facilities are very clean and welcoming. Will go here whenever need be. More
by REWARD8604
