BMW of Westlake

I bought the car because the drive was so much better than I had had before but this service visit really felt luxurious with the care provided by Cory. It was raining and the replacement car was brought than I had had before but this service visit really felt luxurious with the care provided by Cory. It was raining and the replacement car was brought into the bay for me. It really made a difference. I got a text when the work was done. It just helped so much to have good communication. I really felt cared for. More

Everyone is always very pleasant and responsive to any concerns or questions. Appointments are timely and thorough. concerns or questions. Appointments are timely and thorough. More

I had a wonderful experience working with Tony at the BMW dealership. He handled everything quickly and efficiently, and he was very polite, professional, and knowledgeable throughout the entire process. I’m dealership. He handled everything quickly and efficiently, and he was very polite, professional, and knowledgeable throughout the entire process. I’m really glad I had the opportunity to work with him. Because of my work schedule, I wasn’t able to come to the dealership to pick up the car I purchased. Tony personally arranged to deliver the car to my workplace, which was extremely convenient and truly excellent service. Thank you so much, guys, for such a great experience. And please don’t forget to give Tony a promotion, he definitely deserves it!! More

Long wait General service was ok, had to ask for help but ok No thanks ok No thanks More

Timely service, numerous heads ups & reminders. Good dealership, keep it up the good work! Good dealership, keep it up the good work! More

Brittney and her team always do an excellent job in advising and servicing my bmw vehicle. advising and servicing my bmw vehicle. More

Amazingly detailed, convenient, and accommodating The service and attention to detail on all our interactions has been superb. service and attention to detail on all our interactions has been superb. More

Helpful and honest communication about the car. Easy process to schedule and have loaner vehicle. Easy process to schedule and have loaner vehicle. More

I waited for over 2 hours for a standard scheduled maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back in and told them and this, and waited 15 more minutes or so until they figured out how to make it go away. I then left, and less than a mile down the road a tire pressure alert came on. All of this was annoying but I let it go. This was 2 months ago. I’ve driven about 1000 miles since then and the other day wiper fluid needed to be added. I opened my hood for the first time since the service and there was a towel just sitting in there. Seriously? Even though it’s been two months I decided to write this review after finding the towel. The service needs to be better. One star given because the service coordinator person I dealt with was pleasant. The star is for him. More

Everyone is professional and accommodating. Everyone was timely and estimates accurate. You are the best. Everyone was timely and estimates accurate. You are the best. More