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BMW of Westlake - Service Center

Westlake, OH

4.7
1,999 Reviews

1,999 Reviews of BMW of Westlake - Service Center

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October 01, 2022

Clean friendly organized on time accommodating and professional. Would recommend this location to friends and family. More

by the_lawrences2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

BMW of Westlake responded

Thank you for the amazing review!

September 29, 2022

Friendly, knowledgeable, efficient staff, beautiful facility, provides loaner cars even at last minute and or will never keep you waiting long. More

by SEAN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
Sep 29, 2022 -

BMW of Westlake responded

Thank you for the awesome positive feedback!

September 26, 2022

I am impreased with the service I received. They were very professional and polite with their diagnosis. More

by DDJ123RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 26, 2022 -

BMW of Westlake responded

We appreciate the positive feedback!

September 26, 2022

Great service and very professional. Provided details and pricing on tires needed in future. Thsnks More

by SDOLL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Sep 26, 2022 -

BMW of Westlake responded

Thanks for the positive review!

September 24, 2022

Excellent care and professionalism and skilled analysis and repair - expensive but worth every dollar for sure! More

by tomhwils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Sep 26, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

September 21, 2022

Communication was excellent. We stayed informed every step of the way. We were very satisfied More

by KAREN611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Sep 21, 2022 -

BMW of Westlake responded

Thanks for the positive review!

September 20, 2022

Every time I bring my car to Bmw the service department as well as Nate are great. They always make sure that my questions are answered and my car is well taken care of. More

by Happy,216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie , Nate Lieb
Sep 20, 2022 -

BMW of Westlake responded

Thanks for the great review!

Sep 20, 2022 -

Happy,216 responded

You are so welcome.

September 19, 2022

Employees are helpful and courteous. Waiting area and restrooms are clean. They have available water and coffee. More

by DMHMARCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Sep 19, 2022 -

BMW of Westlake responded

Thanks for the positive review!

September 18, 2022

Great job by Brittaney helping me with a warrant claim and keeping me informed throughout my appointment More

by RickM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Brittaney!

September 17, 2022

It is a good place to get the best car service, They make a video More

by REVLEONARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

BMW of Westlake responded

Thanks for the great review!

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