Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,980 Reviews of BMW of Westlake - Service Center
Sort by
February 25, 2025
I always have my bmw serviced here they are very efficient and willing to help and fully explain what needs to be done to the car. efficient and willing to help and fully explain what needs to be done to the car. More
by alannedza
Verified Customer
February 25, 2025
Cory was great and helpful He arrange for my car service, tire change and provided a loaner service, tire change and provided a loaner More
by IASAAD86
Employees Worked With
February 22, 2025
Excellent service and clear communication. Would recommend this service department for all your BMW requirements. Would recommend this service department for all your BMW requirements. More
by SAM
Employees Worked With
February 22, 2025
A nail in your tire is never fun. But BMW Westlake team stepped up and did an amazing job in under 5 hours - AMAZING But BMW Westlake team stepped up and did an amazing job in under 5 hours - AMAZING More
by Behrooz
February 22, 2025
Took care of me when I needed a new tire in the middle of a snow storm. Thank you a snow storm. Thank you More
by Behrooz
February 22, 2025
Service is thorough and customer service reps are very pleasant and keep you updated on every detail. pleasant and keep you updated on every detail. More
by KRAY44107
February 22, 2025
Quicker than was told the service would take. Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additiona Professional and friendly. I did, however, mention the Collision Centered I had been referred was the worst experience ever. My car had an additional 762 miles added to it from drop off to pick up. More
by SHENMEN12
Employees Worked With
February 22, 2025
February 21, 2025
Service Department did a good job. Only thing I would change that a call a day or so prior to get the drivers license and insurance for the valet instead of that morning. Overall was Only thing I would change that a call a day or so prior to get the drivers license and insurance for the valet instead of that morning. Overall was good. More
by DAVE@CQCOHIO.COM
Employees Worked With
February 20, 2025
Replaced front brakes at 9900 miles on 228ix 2022 due to a hung caliper. Only in board pad worn. Charged me half…should have be full covered under warranty as not a normal failure. Almost $400 3 out of 5 a hung caliper. Only in board pad worn. Charged me half…should have be full covered under warranty as not a normal failure. Almost $400 3 out of 5 because you only covered halh More
by TERRYRENA
Employees Worked With
