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BMW of Westlake - Service Center

Westlake, OH

4.7
1,999 Reviews

1,999 Reviews of BMW of Westlake - Service Center

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August 16, 2022

Brittney was very friendly and helpful. She helped with a rebate outlining separately in an email. More

by Meglandry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

BMW of Westlake responded

Thanks for the fantastic review about Brittaney!

August 15, 2022

The Service Department is very efficient and thorough. All work was done as promised and completed on time. More

by Ed Botos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

BMW of Westlake responded

Thanks for the amazing feedback!

August 13, 2022

Cooperative and professional group. I appreciate the communication and willingness to pursue my repairs in a collaborative manner More

by mike g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

BMW of Westlake responded

Thanks for the awesome review!

August 13, 2022

Excellent Service, Jim In Service is exceptional! Always a very positive Service experience, quick and easy More

by agoldstein3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Aug 15, 2022 -

BMW of Westlake responded

Thank you for the great review about Jim!

August 11, 2022

Good service , clean facility, satisfied with the customer service , clean bathrooms, nice and quiet waiting room More

by PADETHA.TIN-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

BMW of Westlake responded

Thanks for all the positive feedback!

August 10, 2022

Service went smoothly with the exception of car returned with the inside of the door/handle having grease/oil on it. It was able to be cleaned fairly easily when I got home. More

by PAUL Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 10, 2022 -

BMW of Westlake responded

Thanks for the great review, we apologize that handle was missed.

August 09, 2022

The service was very fast, friendly, and efficient. Everything works great and I was done in no time. Better than promised. More

by JSLUPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 09, 2022 -

BMW of Westlake responded

Thanks for the great review!

Aug 10, 2022 -

JSLUPO responded

Nate was great!

August 08, 2022

Dealership was nice. The service was great. They kept me informed about the status of my car. More

by RNKRAT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

BMW of Westlake responded

Thanks for the positive review!

August 04, 2022

We have bought 2 BMW x 3’s from BMW Westlake Oh & every experience there has been excellent Brittany was in touch with me to update our service More

by TOMKARYLCLEARY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

BMW of Westlake responded

Thanks for the great review, we appreciate your loyalty!

July 30, 2022

Very responsive and timely. Haven’t met anyone there over the years who was not informed, professional and courteous. More

by jrwooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
Aug 01, 2022 -

BMW of Westlake responded

We appreciate the positive review!

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