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BMW of Westlake - Service Center

Westlake, OH

4.7
2,033 Reviews

2,033 Reviews of BMW of Westlake - Service Center

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October 08, 2022

Corey, thanks for being so kind and helpful when it one’s to taking care of my car. I appreciate your insights and time! More

by formal.slender-0j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

BMW of Westlake responded

Thank you for the awesome review about Cory!

October 08, 2022

Brought in our 2001 z3 for radio code reset since battery was replaced and could not get it done and was told no parts are available so go aftermarket. Disappointing. More

by MANNY29
Recommend Dealer
No
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

BMW of Westlake responded

We're sorry the parts aren't available at this time. We're experiencing many issues with this across the board.

October 05, 2022

Jim and Brittany were amazing as always. Would recommend to anyone that wants great service. More

by ferasassad99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Oct 05, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback about Jim and Brittaney!

October 01, 2022

They took me right away to replace my tire and it only took just over an hour to finish. More

by SAMIRYH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

BMW of Westlake responded

Thanks for the great review!

October 01, 2022

Clean friendly organized on time accommodating and professional. Would recommend this location to friends and family. More

by the_lawrences2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

BMW of Westlake responded

Thank you for the amazing review!

September 29, 2022

Friendly, knowledgeable, efficient staff, beautiful facility, provides loaner cars even at last minute and or will never keep you waiting long. More

by SEAN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
Sep 29, 2022 -

BMW of Westlake responded

Thank you for the awesome positive feedback!

September 26, 2022

I am impreased with the service I received. They were very professional and polite with their diagnosis. More

by DDJ123RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 26, 2022 -

BMW of Westlake responded

We appreciate the positive feedback!

September 26, 2022

Great service and very professional. Provided details and pricing on tires needed in future. Thsnks More

by SDOLL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Sep 26, 2022 -

BMW of Westlake responded

Thanks for the positive review!

September 24, 2022

Excellent care and professionalism and skilled analysis and repair - expensive but worth every dollar for sure! More

by tomhwils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
Sep 26, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

September 21, 2022

Communication was excellent. We stayed informed every step of the way. We were very satisfied More

by KAREN611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Sep 21, 2022 -

BMW of Westlake responded

Thanks for the positive review!

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