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BMW of Westlake - Service Center

Westlake, OH

4.7
1,992 Reviews

1,992 Reviews of BMW of Westlake - Service Center

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March 14, 2022

Easy to schedule an appointment and easy to work with. Very accommodating had a great experience. More

by Amueller1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

BMW of Westlake responded

Thanks for the great review!

March 14, 2022

Jim was great in service. Very accommodating and was able to drop off my car at work when finished More

by the_lawrences2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Mar 14, 2022 -

BMW of Westlake responded

Thanks for the positive feedback and five stars!

March 10, 2022

Always get great service when I have to take my car in for service to Westlake BMW More

by Mango1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb, Carl Whelpley
Mar 11, 2022 -

BMW of Westlake responded

We appreciate this fantastic review!

March 09, 2022

Nate in service always comes through. Bad tire and needed a fast appointment and Nate got me in the next day. More

by TLO1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 09, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Nate!

March 08, 2022

They took care of my vehicle And cleaned it up nicely so I appreciate it More

by GRIFFINJEREMY99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

BMW of Westlake responded

Thanks for the great review!

March 04, 2022

I had a strange service encounter in which I received an incorrect dx, and was charged $159 (and $159 as a reinstall estimate) to detach a CA door handle connector which I later replaced, thanks to youtube, More

by PGANDOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Mar 07, 2022 -

BMW of Westlake responded

Thanks for letting us know about your experience. We're sorry to see we didn't meet expectations. Our service manager, Carl, will be reaching out to you.

March 02, 2022

The dealership was very responsive to our needs. I needed a new battery immediately and they promptly took my car without an appointment. Thank you BMW of Westlake! More

by HARDYTUNK
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Mar 02, 2022 -

BMW of Westlake responded

Thanks for the fantastic review!

February 28, 2022

Had my car dropped off for service and an oil change. Brittaney handled everything from start to finish and kept me informed every step of the way. More

by naturesorganic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about Brittaney and BMW of Westlake!

February 27, 2022

The service at this location was Great! Love the video service. Was not a long wait. More

by lisamontanez73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
Feb 28, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

February 24, 2022

Service is always the best quality and reasonably priced. My problem was accurately diagnosed and fixed the first time; slightly below the estimated cost. The service personnel are friendly and responsive. More

by ROSSDR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Feb 25, 2022 -

BMW of Westlake responded

We appreciate your positive feedback about your experience!

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