BMW of Westlake - Service Center

I’ve been going there for years and it’s always the same. .......excellent service. .......excellent service. More

Knowledgeable and helpful. Acknowledges me and my car. Gets to me asap. Like service and dealer Acknowledges me and my car. Gets to me asap. Like service and dealer More

As always, service was excellent and the vehicle was ready when promised. We enjoyed working with Brittany. ready when promised. We enjoyed working with Brittany. More

They always are courteous and efficient. They understand what needs to be done and make good recommendations They understand what needs to be done and make good recommendations More

First time using this dealership for service, I wasn’t sure where to pull up and I was greeted my a very friendly service member who kindly directed me. I was shown where to wait and get fresh coffee. I e sure where to pull up and I was greeted my a very friendly service member who kindly directed me. I was shown where to wait and get fresh coffee. I even had a lovely conversation with the service member and the wait time was exactly what I was told it would be. Very satisfied with this service. More

Did a great job friendly professional fast I will return and recommend you to others and recommend you to others More

Great service and next level detailing! Highly recommended. I am loking forward to the next trip. Highly recommended. I am loking forward to the next trip. More

Prompt checked car out throughly found out a couple of things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished More

While the sales department continues to shine, the service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be hap service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be happy that you got a loaner or when you hear a wild laugh when you ask about another flat tire and the guy says YOU HAVE NO CHOICE other than replacing it. I owned and leased nothing but BMW for more than 15 years because I believe and enjoy this ultimate driving machine. BUT this service department can not take this loyalty for granted and bitterly spoil it. My wife reminds me after every encounter with them the night and day experience compared with Mercedes North Olmsted one and she can't wait to get back to them. More

They are polite and efficient. The car is returned clean. There are no surprises about the bill. I’m kept informed. The car is returned clean. There are no surprises about the bill. I’m kept informed. More