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BMW of Westlake - Service Center

Westlake, OH

4.7
1,987 Reviews

1,987 Reviews of BMW of Westlake - Service Center

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January 10, 2022

Friendly,knowledgeable and on time service. Always easy to work with and they even washed my car and sanitized the interior More

by rstecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

BMW of Westlake responded

We appreciate this great review and five stars!

January 08, 2022

Easy scheduling, on time service, courteous and prompt check-in, comfortable waiting area, quality work, overall very professional More

by rjb7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 08, 2022 -

BMW of Westlake responded

We appreciate all thing amazing things you wrote in this five star review!

January 07, 2022

They re very polite, friendly and professional. When my car serviced they do a great job cleaning it inside and out. More

by Vanessa Kemp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

BMW of Westlake responded

Thank you for the great review and five stars!

January 06, 2022

The process was on time and everything went well I have no complaints good job More

by SCSRS
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jan 06, 2022 -

BMW of Westlake responded

We appreciate this positive feedback and five stars!

January 06, 2022

One of the best in Cleveland area good customer service great atmosphere and I will be more than happy to recommend it to somebody else More

by nanorached
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 06, 2022 -

BMW of Westlake responded

Thank you for this great review and your recommendation!

January 05, 2022

Cory in the service department is extremely courteous and professional. I sincerely appreciate his attention to detail and follow up. More

by LSZAFRANSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

BMW of Westlake responded

Thank you for the great feedback about Cory and the five star review!

January 04, 2022

Great service!!! The team was very professional and performed the work necessary with no issues. More

by rw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 04, 2022 -

BMW of Westlake responded

Thank you for this amazing review and five stars!

January 01, 2022

Our service advisor, Brittaney, was outstanding. From the time I walked in and described the car’s problem to her communication throughout, everything went smoothly. More

by JKELSHEIMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2022 -

BMW of Westlake responded

Thank you for the awesome review about Brittaney and BMW of Westlake!

January 01, 2022

Jim was great and I really like the video they sent to show work I needed completed More

by PARKERJ4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jan 01, 2022 -

BMW of Westlake responded

Thanks for the positive feedback about him and the BMW of Westlake service department!

December 31, 2021

Great technicians, advisors, and service manager. Excellent communication and work always done right. I would recommend them to everyone. More

by THOMASSCHROTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley
Dec 31, 2021 -

BMW of Westlake responded

We appreciate you taking the time to write this amazing review about the service team!

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