BMW of Westlake - Service Center

Jim Strunk is the most responsive service manager I've ever had the pleasure to deal with. I trust his judgement in dealing with all my BMW service issues and maintenance, and know that he will always tr ever had the pleasure to deal with. I trust his judgement in dealing with all my BMW service issues and maintenance, and know that he will always try to provide me with the best return on my service dollars. BMW Westlake will likely be the provider of my next vehicle when the time is right! More

Brittaney Quick did a super job of keeping me informed and up to date during this part shortage. When the needed parts arrived, she immediately contacted me and made an appointment to service the car and and up to date during this part shortage. When the needed parts arrived, she immediately contacted me and made an appointment to service the car and arranged for a loaner. After the car was serviced she explained in more detail the nature of the work performed. Brittaney was always very professional and courteous and answered all my question. I was very satisfied! More

They were able to schedule my car service appointment quickly and the service was completed without any issues quickly and the service was completed without any issues More

Everyone at the dealership is great! I had an issue with Carl with a service problem a few months ago. That’s only reason why I cannot give this dealership five stars. Carl with a service problem a few months ago. That’s only reason why I cannot give this dealership five stars. More

Again Jim , Britney and John , there names mentioned in that order for seniority that’s all , are awesome people . A great bmw hub there . Would’ve changed the car if not for them . that order for seniority that’s all , are awesome people . A great bmw hub there . Would’ve changed the car if not for them . More

Always excellent service from Jim nothing but good communication and most importantly execution I’ve dealt with Jim for over 15 years communication and most importantly execution I’ve dealt with Jim for over 15 years More

Experience was good. It was so fine to have my car repaired at the dealership. repaired at the dealership. More

Fabulous experience. Cory and Nate were wonderful. They finished ahead of their promise and were very accommodating. finished ahead of their promise and were very accommodating. More

Easy access, scheduling, and quick service. Service center had coffee and wifi for convenience and working. center had coffee and wifi for convenience and working. More

Very fast and excellent service on a short notice. The dealership was able to help us while out of town. dealership was able to help us while out of town. More