BMW of Westlake - Service Center

The service staff are friendly and caring. They take the time to explain what is wrong with the car and what the fix is. They are respectful. time to explain what is wrong with the car and what the fix is. They are respectful. More

Great service and professionalism. Very happy with the service and overall experience. I’ve purchased three BMWs at this dealership and will continue to do so. service and overall experience. I’ve purchased three BMWs at this dealership and will continue to do so. More

Jim in the service department is by far the best representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership. representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership. More

The service was very good. It always is. However, the loaner car was filthy inside and out. There was dog hair inside the car on practically every surface. This is the first, and hopefully the last, time loaner car was filthy inside and out. There was dog hair inside the car on practically every surface. This is the first, and hopefully the last, time we received a car in this condition. More

Nate is great! Friendly and explains what happens to your car! The car is clean and washed when I get back in. Very important to the customer! your car! The car is clean and washed when I get back in. Very important to the customer! More

Everything was great. Took one hour which was promised. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. More

Always quick prompt an excellent service. Is it ABC News Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. Jim will go out of his way to make sure that everything run smoothly when I take my car in for service. More

I had a great experience in the service department a few weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car service weeks ago. Nate was quick with helping me and got me into a courtesy vehicle I requested when I set up the appt. I never dread getting my car serviced, as I once did in the past with other dealerships that weren’t BMW ! More

In general the service was handled well. In hindsight, I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. I’m really surprised that I was required to do a general inspection on a certified BMW purchased in December. More

Staff scheduled service expeditiously and all was done to my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. my expectations. Very good service department and they handled all requests appropriately. No complaints from the multiple service visits. More