BMW of Westlake - Service Center

A big thank you to Brittany and John for the last two services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. services. They are outstanding members of Westlake BMW. They are also very welcoming when you arrive. More

I had a scheduled 9:00 appointment that I personally made over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake over the phone in advance to have new rear brakes installed, only to find out after my arrival which I drove 30 minutes to dealership that the brake pads were on back order and I had to get another name brand instead and those wouldn’t be delivered until 2:00 so j had to make 2 separate trips. No compensation for the inconvenience of my time and miles. Very disappointed since this was my first experience here. More

Nate was very helpful in arranging our service appointment and making sure of everything that had to be done. Felt like he truely cared about us. appointment and making sure of everything that had to be done. Felt like he truely cared about us. More

Good service and the staff was really prompt about getting you in and out the door. I will recommend their services to friends and family. getting you in and out the door. I will recommend their services to friends and family. More

Great service reps and service work. John got me in the same day I called to get new tires plus alignment. Work was done efficiently. same day I called to get new tires plus alignment. Work was done efficiently. More

Great service team! Start to finish they are all about making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. making sure service is completed in a timely and quality fashion. Coordinating a rental is also greatly valued. More

Excellent customer service from Brittany.Service performed as promised. Video by technician covering car status and work to be completed was a welcome surprise. Good job! performed as promised. Video by technician covering car status and work to be completed was a welcome surprise. Good job! More

The whole team is Efficient and knowledgeable. Would definitely recommend. definitely recommend. More

The staff is professional and courteous. I’m impressed they remember people’s names. Well done all around. they remember people’s names. Well done all around. More

Service department is great !!! I will say I tried twice to purchase there and got no help, guy dismissed me, went in 2 times in a week. I told him exactly what I wanted, I had 50K and needed a green twice to purchase there and got no help, guy dismissed me, went in 2 times in a week. I told him exactly what I wanted, I had 50K and needed a green color for my company car allowance. He never called me so I went back in and he acted like he did not remember me and was to busy to talk. I ended up finding it on my own at a dealership in MI, They we’re wonderful and treated me very well!! I do love my X6 and did spend more than 50K. Being in sales my whole life, I was disappointed in how I was treated in the sales department at the Westlake BMW. More