BMW of Westlake - Service Center

At 7:30 AM, there were 3 service writers on duty so I had no wait. My wife has a Ford and there you could wait 10 to 15 minuted just to get waited on, if you are lucky. They only have one service writer. no wait. My wife has a Ford and there you could wait 10 to 15 minuted just to get waited on, if you are lucky. They only have one service writer. No way to edited sorry. More

Great service! The team was great and they did a great job at helping. Wait was minimal and they even washed my car and floor liners! Loved it! job at helping. Wait was minimal and they even washed my car and floor liners! Loved it! More

Brittaney did a great job to resolve my issue with BMW assist. She kept me up to date on the progress to fix my car until it was delivered. Greatly appreciated. assist. She kept me up to date on the progress to fix my car until it was delivered. Greatly appreciated. More

Excellent service diagnostics and quality. Jim Strunk is my trusted advisor when it comes to managing my BMW 330i. He has consistently delivered on BMWs promise of responsiveness and quality throughout the my trusted advisor when it comes to managing my BMW 330i. He has consistently delivered on BMWs promise of responsiveness and quality throughout the 10+ years I've been coming to this service center. More

Wonderful service. We asked to add a trailer hitch to our 2020 X5. The crew did a great job and we are very pleased with the result. our 2020 X5. The crew did a great job and we are very pleased with the result. More

Great and super friendly service. While waiting, they provided updates on the time and work. The paperwork was done ahead of time so I could leave as soon the car was serviced. Recommended! provided updates on the time and work. The paperwork was done ahead of time so I could leave as soon the car was serviced. Recommended! More

Great Service. Took my vehicle in for service and detail. Only issue is they did not clean my convertibles rear window. But all in all excellent service and employees were fantastic. Only issue is they did not clean my convertibles rear window. But all in all excellent service and employees were fantastic. More

My service representative was superb and the dealership is great. I drive approximately 100 miles to use this dealership. It all started with a wonderful sales person and has continued. is great. I drive approximately 100 miles to use this dealership. It all started with a wonderful sales person and has continued. More

Typical experience. Great from the moment walking in to leaving with the car later that day. Nate was great and couldn’t have asked for anything better. leaving with the car later that day. Nate was great and couldn’t have asked for anything better. More

Brittney is always very accommodating and kind. She also gets back to me regarding any questions, issues and updates in a timely manner. Thanks Brittney gets back to me regarding any questions, issues and updates in a timely manner. Thanks Brittney More