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2,026 Reviews of BMW of Westlake - Service Center
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September 22, 2018
My headlights weren't working when I left I went in for a factory recall for a few parts this morning 9-22-18 for my 2009 bmw 328xi when I left on the way back I noticed my headlight was out I I went in for a factory recall for a few parts this morning 9-22-18 for my 2009 bmw 328xi when I left on the way back I noticed my headlight was out I called and spoke with Carl Whelpey who told me it wasnt their fault and told me I need to buy another one and before I could reply he hung up on me. When I called back I spoke with someone who arranged Carl to call me back and he stated that the code indicated my light was out even though I drive it every day and had no issues whatsoever. I'm very disappointed even further because he let me leave the dealership as the service manager without telling me I need a headlight and the headlight was operational before it was in their hands. So as the service manager it was his responsibility to let me know something was wrong but it was working before I got there. I am very disappointed and even noticed that one light wasnt properly screwed in. I love my BMW and I dont appreciate being treated like this when I when I put my car in the hands of the people who are supposed to be helping me, not potentially putting me at risk with a car that is not legally acceptable and not safe with one headlight. More
by GMoney216
Employees Worked With
Carl Whelpley, Christian Gufreda
May 19, 2018
Recall of 2018 X3 I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer ser I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer service staff were very friendly and informative as to the nature of the fix and approximating the pick up time. As it turned out, they had my car repaired in about an hour and called to let me know it was ready for pick-up. It was one of the best "no-hassle" service repairs I have ever experienced! More
by Clem Kissling
April 13, 2018
Great service by Jim Strunk Jim's service was very good when I took my car in for service. I have always been greeted well by the service staff, service is excellent, professiona Jim's service was very good when I took my car in for service. I have always been greeted well by the service staff, service is excellent, professional and courteous Jim explained to me what needed to be done. I have been satisfied by the Client Sales Advisor Steve, and with Jim as the service advisor. More
by Nothappy1
April 05, 2018
picking up license plates was easy and quick Jimmy was quick to recognize me and assist me in getting my new plates put on my new vehicle. He was friendly and made sure I did t have any question Jimmy was quick to recognize me and assist me in getting my new plates put on my new vehicle. He was friendly and made sure I did t have any questions about my new car and offered to have it washed as well. What great service! More
by Betsyb66
Employees Worked With
December 29, 2017
John Cordell’s excellent service John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also to John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori More
by moonlit
Employees Worked With
December 21, 2017
Prompt Friendly Professional This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hou This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hour wait and it turned out to be less. More
by cb1951
Employees Worked With
Jim Strunk
December 21, 2017
Prompt Professional Service Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as pr Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff! More
by CV335
Employees Worked With
December 20, 2017
Great service. I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, and getting the service scheduled and done efficiently. More
by rw641
Employees Worked With
Jim Strunk
September 24, 2017
Steve Mihalic is the best of the best Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my c Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my car for 2 days to see if the issue can be duplicated. He is so very caring goes out of his way to satisfy the customer. There are very few sales advisors who pays so close attention to details for his clients. My Kudos goes out to him for a job well done, and needs the dealership recognition for his outstanding customer service. More
by Nothappy1
Employees Worked With
Steve Mihalic
June 24, 2017
Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More
by Dan Hewitt
