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BMW of Westlake - Service Center

Westlake, OH

4.8
1,518 Reviews

1,518 Reviews of BMW of Westlake - Service Center

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December 07, 2023

Great service. Easy to work with Easy ordering process. Easy pick up process. Nice review of the cars features More

by levo6464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

BMW of Westlake responded

Thanks for the positive review!

December 06, 2023

Britney was very cold, rude and dismissed any questions I had Based on this visit I would never recommend this location to anyone. More

by laura6277
Recommend Dealer
No
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 07, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We're sorry to see it didn't go as expected - we'll be sure to address your comments with the team and manager.

December 04, 2023

I would have liked to have obtained a loaner car more quickly than the four-week delay, but it worked out fine. Pleased. Dan More

by DAN@GPMPLAW.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the great review. We are short on courtesy vehicles at this time.

December 02, 2023

Kelly is great. So too Brittany Always helpful well informed A very good experience Good More

by John Boynton
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the great review about the team!

December 02, 2023

They are great Very helpful I would recommend them to all of my friends Awesome More

by MMILAN0
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the amazing review!

December 02, 2023

Nice registration system. Andrew kept us informed on progress. Well done! Service quick and thorough. More

by CREECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

December 01, 2023

Excellent-kept informed entire time. Will continue to use this dealership! Car purchase was great and service is great! More

by ciancioloc
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 04, 2023 -

BMW of Westlake responded

Thank you for the awesome review!

December 01, 2023

Easy buying process and excellent service! Communicate with you every step of the way through any service. More

by Ccianci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the great review!

December 01, 2023

I had a heart attack on Sunday, Cory took care of my wife with professionalism and courtesy which I greatly appreciated. I normally take the car in but obviously I wasn't able to. More

by PETE.SERIO
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 04, 2023 -

BMW of Westlake responded

Thanks for the great review, hope you are on the mend!

December 01, 2023

They were very welcoming, explained the process well and provide an excellent work space to use while waiting. More

by Mamindell
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Dec 04, 2023 -

BMW of Westlake responded

Thank you for the positive review!

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